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Nationwide: FlexAccount reviews

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4.62

Based on 1,109 reviews, last reviewed 13th Jun 2026

3% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

73%

15%

Latest highest rating:

5

Never had any problems. Never had any problems. Staff always courteous and helpful. £100 annual fair share payment welcom. Reviewed on: 13th June 2026

Latest lowest rating:

1

Executor account hell with NBS Used Flex account as executor account to distribute estate according to Will. However Nationwide force you to drip feed small payments over days, addi... Read more Reviewed on: 26th May 2026

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About this product

Nationwide’s FlexAccount is a current account with no monthly fee.

If you’re eligible for an overdraft, the first £50 is interest free. Nationwide will open a savings account for you with your new current account. Taking a current account with Nationwide makes you eligible for access to exclusive savings accounts.

Nationwide FlexAccount reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience.

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Nationwide FlexAccount reviews (1109)

I was defrauded and had zero support from NBS

I reported fraudulent activity in Jan 2020 where NBS were unable to retract funds from the third party. Upon negotiating with the third party to recoup funds I notified NBS of the defrauded funds crediting my account in the third week of March a week prior to the transaction so they are aware of the situation. A week later my account was frozen and the funds were taken out by NBS without any warning or consultation. I was alarmed as I kept NBS in the loop as to circumstances of the fraud and negotiations to have the funds returned. 2 months later they then decided to freeze my wife's and parents Nationwide accounts, again without warning or a phone call and have spent endless hours trying to get to the bottom of their negligence and unprofessional staff in their Fraud Support team. My nightmare lives on as I trying to get answers only to be asked to email the Account Review Team who have not responded in over 3 weeks. To request information they have asked me to complete a SAR which they’re meant to legally respond within 28 days and have failed to do so and then asked to bank elsewhere whilst they hold my funds. Please stay well clear from Nationwide and do not waste your time and effort with a reckless bank who have zero consideration for the well being of their customers in such horrific times. Shame on NBS!! Reviewed on: 8th June 2020

Truly Great Customer Service

Really like the light and spacious branches, all products are made clear by the excellent documentation that is provided and the staff have super knowledge too. Reviewed on: 8th June 2020

No support against fraudsters

Very disappointed after several decades loyal membership of Nationwide that they’ve refused to help me after fraudsters hacked email of legitimate company who installed my garage door to misdirect payment of £1200 when I was in the throes of a very nasty 4 week Covid Reviewed on: 31st May 2020

Trustworthy Bank

Have been with this bank for over 20yrs they have dealt with any problems quickly and I feel safe in there hands Reviewed on: 29th May 2020

Simple system and quick to resolve any issues.

Bank card taken by cash machine and so easy to report, and order a new card. The card arrived in 3 days and no issues with being unable to still access funds. Reviewed on: 20th May 2020

Great everyday account

I especially find the online banking easy to transfer funds between my accounts and keep on track of payments. No problems and feels safe and secure. Reviewed on: 4th May 2020

Helpful and easy to access

We are pleased with our Nationwide Flex Account, helpful customer service and easy to use online banking. Reviewed on: 27th April 2020

Great Service

Alway polite always efficient and very professional Reviewed on: 27th April 2020

No real loyalty after being a member for 35 years

Nationwide do not appear to have any real loyalty after being a member for 35 years. Although not having failed to pay any of my bills EVER, I was declined for a mortgage Reviewed on: 27th April 2020

Travel Insurance & Mobile phone insurance with Flex account plus

Diabolical customer service! 10 weeks so far waiting for settlement on simple straight forward claim. Cant speak to anyone, no email contact just sit on hold for hours listening to music! The phone insurance was an absolute joke. Effectively paid out £75.00 for a £500.00 iPhone. Disgusted with Nationwide and if travel insurance ever gets settled I will be cancelling my account and moving my mortgae as I am so frustrated and pissed off with this whole shambles. This is no way to treat loyal long standing Nationwide customers. Reviewed on: 17th April 2020

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