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Santander: 123 Current Account (discontinued) reviews

Name: Santander 123 Current Account (discontinued)
Brand: Santander
Rating: 2.54 (196 reviews)

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4.17

Based on 1,250 reviews, last reviewed 15th Jul 2025

92% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

55%

27%

Latest highest rating:

5

Current Account. Current Account. I have a 123 current account with Santander. It was very easy and quick to open i did it through the app/website. I could easily mana... Read more Reviewed on: 15th July 2025

Latest lowest rating:

2

Is that a bank for the elderly ? Strong impression that the bank have little time for customers . I approached my local branch 4 times since May 2025 for certificates of interest whic... Read more Reviewed on: 23rd June 2025

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About this product

The Santander 1|2|3 Current Account is no longer available to new customers.

Review Santander: 123 Current Account (discontinued) now

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Santander 123 Current Account (discontinued) reviews (1250)

Still good value

Even after the change in monthly fee and interest decrease this account is still worth having, especially if you are self employed and keep your tax money in it Reviewed on: 4th December 2016

Decent Interest Rates

Reliable bank, online services easy to use Reviewed on: 29th November 2016

Really good although the product is changing...

Really like the account, gives you access to preferential savings accounts, ISAs etc however the interest rate on the 123 Current account is going down and I need to investigate whether its worth keeping the account. Reviewed on: 29th November 2016

Lured people in with 3% interest then dropped it

My happy that they dropped their interest rate. Plus they are crazily bureaucratic - won't stop sending me statements for an account with £0 in it even though I have requested they stop because I haven't put it in writing! Reviewed on: 29th November 2016

excellent customer service

I have recently opened the 123 account. Kept informed of the progressed of opening the account. The changeover of accounts went without any problems. When visiting local branch staff are friendly. Reviewed on: 29th November 2016

New customers BEWARE!

This was a farce from beginning to end - all we wanted was a joint account but the girl who "interviewed" us simply did not grasp why we wanted the account. She steadfastly misunderstood and gave no indication she knew what she was talking about. The UPSHOT here is we went with Natwest. New customers beware - Santander want you to have the account THEY want you to have, The whole experience for a new customer was terrible to say the least - I'm never going to set foot in, or have anything to do with them ever again! NEW CUSTOMERS BEWARE! Reviewed on: 24th November 2016

New Customer Beware

This was a farce from beginning to end - all we wanted was a joint account but the girl who "interviewed" us simply did not grasp why we wanted the account. She steadfastly misunderstood and gave no indication she knew what she was talking about. The UPSHOT here is we went with Natwest. New customers beware - Santander want you to have the account THEY want you to have, The whole experience for a new customer was terrible to say the least - I'm never going to set foot in, or ahve anything to do with you ever again! NEW CUSTOMERS BEWARE! Reviewed on: 24th November 2016

Better than a savings account

In the light of current economic circumstances, Santander Bank has recently been forced to reduce the amount of interest paid on its 1-2-3 Current Accounts. However, having been a customer of Santander for many years, and having used their 1-2-3 Current Accounts for around 3 years, I still believe that the product is the best on the market for both savers and spenders. Obviously the account will not suit everybody and only personal spending and savings habits will determine if it is to one's benefit to hold this account but if the account is maintained in credit and sufficient "cash-back eligible" direct debits are charged to it then the accumulation of interest plus cash-back credits will be more than enough to offset the modest £5 per month charge. Go for it....the rate of 1.5% interest on credit balances is still better than most other dedicated savings accounts and the 1-2-3 account is far more flexible than its interest-paying rivals. Reviewed on: 24th November 2016

Very disappointed!

After Santander's recommendation I changed my current account and my ISA with the 123 current account in order to get 3% interest on my balance. Now four months after that Santander changed the 3% interest on the 123 current account to 1.50%. How disappointing! Reviewed on: 23rd November 2016

Good service but now poor value

This account was really good value until recently, and the service has been excellent in all the time i have used it (about 3 years). But now they have cut the interest and hiked the fee, I'm pretty certain I will switch to another account- it seems a bit much to hit you on the interest and fees both at the same time. Reviewed on: 22nd November 2016

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