H1 2022 Mortgage Lender Benchmark
Released 7th December 2022
The Benchmark is the largest piece of independent lender research carried out in the industry using broker feedback, and provides unique and actionable insight into the UK mortgage market.
The H1 2022 edition, released on 20th June 2022, includes in-depth data and insight from over 650 brokers, who were asked to leave feedback for the last five lenders they’ve placed cases with. This means that over 3,000 individual pieces of feedback were received from intermediaries, with coverage across 99 UK lenders.
Key findings
We can survey brokers for a specific lender and compare the results with data from our Mortgage Lender Benchmark report, giving you bespoke insights for your part of the industry.
Overall satisfaction
Overall satisfaction with lenders has remained level, down only 0.1% to 81.2%
Net promoter score
Net Promoter Score (NPS) is down 0.3 points on H2 2021 at +26.8. Scores ranged from -50.0 to +80.0 for the lenders in the report.
Building societies
Building societies are the top rated sector for broker satisfaction
Specialist lenders
Specialist lenders are on the up, with satisfaction improving for a fourth consecutive edition
Lifetime lenders
Broker ratings for lifetime lenders have fallen, with lifetime lenders’ operational speed seeing the biggest hit to broker satisfaction
Looking for old mortgage lender reports
Purchase your copy now
The Mortgage Lender Benchmark full report for H1 2022 is available to purchase now. Prices start from:
- Full Mortgage Lender Benchmark report: from £1,400
- Copy of the lender broker verbatim supplied as a spreadsheet: from £500
- Technology edition: from £650
- Copy of technology broker verbatim supplied as a spreadsheet: from £150
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