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By Miles: Car insurance reviews

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4.91
Based on 13,081 reviews, last reviewed 17th Oct 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
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1%
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0%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
debbie's avatar
debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13081)

GREAT SERVICE AND FANTASTIC PRICE

5
THIS IS MY FIRST YEAR WITH BYMILES I LOVE THAT I KNOW HOW MUCH IHAVE SPENT ON EACH JOURNEY Reviewed on: 11th August 2020
LAURENCE GOTT 's avatar
LAURENCE GOTT

Great insurance

5
Great customer service and innovative pay by miles concept. Reviewed on: 11th August 2020
Jo Stasiak's avatar
Jo Stasiak

Amazing

5
customer service staff helpful caring reassuring during a difficult time made me feel they are there if I need help just like a little family and they make make me laugh just when I might be feeling a bit alone thanks to all of you x Reviewed on: 11th August 2020
Catherine Saunders 's avatar
Catherine Saunders

Simple, reliable and youre in control.

5
I pay for what I drive so I'm in control of my monthly outgoings and I can keep track of where I'm up to. Reviewed on: 11th August 2020
Heather 's avatar
Heather

Great idea

5
Why pay high prices when you don’t drive average mileage. I got angry at the hike in process when I reached 70 and I am really glad I found ByMiles. I have already signed up 2 friends and the £50 free miles reward for both parties is a great idea. Thanks Reviewed on: 11th August 2020
Mike Pritchard's avatar
Mike Pritchard

Great car Insurance

5
Saved a lot of money using this insurance. Very helpful if you have any questions. Great customer service Reviewed on: 11th August 2020
Gill Dunn's avatar
Gill Dunn

Great pay as you go car insurance

5
Works out very economical for me. Straight forward and easy, good apps and web portal. Good customer support when needed. Reviewed on: 11th August 2020
Jez Corbin's avatar
Jez Corbin

Low Miles

5
I no longer use my car very much but was previously paying a huge insurance premium for the privilege. With By Miles, it looks like I will be saving around £270 per year - what's not to like. The customer support is fantastic and so far they have always responded within the hour, again, what's not to like. Reviewed on: 11th August 2020
Alan Womack's avatar
Alan Womack

Top class insurance

5
When all insurances are riding By Miles have me a realistic, sensible quote, cutting my costs by almost £300 a year. It’s a no brainier really and the support from the team is second to none. The App also features a car medic which will let you know if there are any problems with the car. Regular statements and costing for your journeys. Top Class Insurance all round and so competitive. Reviewed on: 11th August 2020
Kim's avatar
Kim

Simple to use and much cheaper

5
I am so happy I chose By Miles. It was so easy from getting the quote, accepting it and then waiting for the tracker device that arrived quickly. It was so simple to put in the car. I love the notifications via the app that tells me how much every single trip costs. I have saved so much money and would highly recommend using this Insurance provider. Reviewed on: 11th August 2020
Shauna 's avatar
Shauna

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