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By Miles: Car insurance reviews

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4.90
Based on 13,081 reviews, last reviewed 17th Oct 2025
91% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
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6%
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Latest highest rating:

5

Professional helpful staff if you need to get in touch. Professional helpful staff if you need to get in touch. Competitive quotes. Have insured 3 years in a row with By Miles. Reviewed on: 17th October 2025
Claire L's avatar
Claire L

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
debbie's avatar
debbie
Read all reviews See your review

About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

By Miles Car insurance reviews (13081)

Review of the By Miles, Car insurance:

I do not know why all insurance is not like this

5
I’ve been insuring cars for the best part of a decade, and it has genuinely never been easier or more cost effective than with ByMiles. Firstly, as someone who averages <1500mi a year, I don’t know why I’ve never paid by the mile for insurance before. It has saved me hundreds of pounds vs what I used to pay. Another thing I’ve really loved about ByMiles is that you are fully in control with your spend. Their online dashboard is super intuitive and easy to use. It makes it so simple to plan journeys to estimate a cost (and it also factors in current petrol prices too so you get a comprehensive view of how much a journey will be). Getting the device delivered and installed was very easy. I did it myself in a matter of seconds (in the dark, whilst holding a torch in one hand - it’s really that simple). I’ve had telematics policies in the past and was pleased that ByMiles don’t charge an extortionate call out fee to fit their device. It’s all completely free! The customer service has been great too. It’s really easy to contact them (either by phone, email or live chat) and the help has always been great. Their staff are friendly, helpful and efficient. Things like registering my proof of NCB and amending my policy have been seamless, and I like how much you can do on their self-service portal. Reviewed on: 16th August 2022
amelialittle's avatar
amelialittle

As I do a small amount of mileage I find...

5
As I do a small amount of mileage I find it suits me Reviewed on: 10th October 2025
Mike B's avatar
Mike B

Value for money

5
Good value for money, they provide services that others do not. Reviewed on: 10th October 2025
Hazel L's avatar
Hazel L

It's just a good concept.

5
It's just a good concept. We actively try to use the car less and chase the savings, but even if we do have to do a long trip we don't worry about the price. the app keeps us appraised of where we are with regards out initial annual payment so nothing is a surprise. Reviewed on: 10th October 2025
SEBath's avatar
SEBath

VERY INEXPENSIVE, WONDERFUL SERVICE

5
VERY INEXPENSIVE, WONDERFUL SERVICE RECEIVED A REFUND OF £75 WHEN RENEWAL WAS DUE Reviewed on: 10th October 2025
RICHARD's avatar
RICHARD

Never a problem, always well informed.

5
Never a problem, always well informed. Reviewed on: 10th October 2025
Stephen F's avatar
Stephen F

Excellent customer service services, the price could...

5
Excellent customer service services, the price could be cheaper Reviewed on: 10th October 2025
Tahera b's avatar
Tahera b

Great concept that is a fairer way ahd more accurate...

5
Great concept that is a fairer way ahd more accurate of pricing car insurance. ByMiles customer service is great too; friendly and helpful Reviewed on: 9th October 2025
Laura B's avatar
Laura B

Excellent company

5
Good price. Helpful customer services. Reviewed on: 9th October 2025
shirlpurl's avatar
shirlpurl

Value for money

5
Cost per mile increases rapidly, but for low mileage drivers it is the best way to insure Customer service is outstanding Reviewed on: 9th October 2025
Richard O's avatar
Richard O

Money and planet saving.

5
I'm more aware of the amount of unnecessary journeys that I used to make , which saves me money and the planet ( global warming) Reviewed on: 9th October 2025
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Happy traveller

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