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CAF Bank: Current Account reviews

Name: Current Account
Rating: 2.71 (58 reviews)

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1.96

Based on 58 reviews, last reviewed 18th Jul 2025

No new 5 star reviews

in the past 90 days

1100% increase in 1 star reviews

in the past 90 days

38%

2 star

55%

Latest highest rating:

5

CAF Bank a pleasure to work with! A collaborative bank that has its clients interests at the centre of all they do; they have been hugely supportive of our small business Reviewed on: 20th February 2024

Latest lowest rating:

1

New online banking is very poor The new IT implemented about 5 weeks ago is still causing massive issues for us, payroll was a disaster, (building society account references didn’t t... Read more Reviewed on: 18th July 2025

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About this product

CAF Bank is a subsidiary of the Charities Aid Foundation, providing banking services for charities and the not-for-profit sector. Its Current Account pays interest on your daily credit balances and has online banking services. Account holders are provided with a business card with the conveniences of a usual debit card.

Finding the right bank account to handle your charity’s finances is important. Reading genuine customer reviews is one of the best ways to gain valuable insight into an account and provider. We collect CAF Bank Current Account reviews to help make your decision easier.

CAF Bank claims to provide banking services for not-for-profits at the lowest cost possible. Find out if customers agree with this claim by reading our reviews. Learn how satisfied account holders have been with the account and the service they’ve received from CAF Bank. Find out more about the online banking service and how useful it is for charities. Read about the payment processes to decide if the account is right for your needs. Make an informed decision when opening a new account by reading our CAF Bank Current Account reviews.

If you have a current account with CAF Bank, share your experience with others by writing a review. Why did you choose CAF Bank and how satisfied have you been with the account? What are the main pros and cons you’ve experienced? Have you ever encountered any issues with the account, and if so, how well did the provider resolve them? Have you been satisfied with the fees associated with the account? Would you recommend the account to other charities? Whether good or bad, write a CAF Bank Current Account review today. Together, we can help people like you make better financial decisions.

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CAF Bank Current Account reviews (58)

Expensive, difficult to access, slow to respond

It now costs £8 a month to run a CAF account. For this, you get almost nothing: no high-street branches, no debit card, just a phone line. As a result of this high cost, our PTA is trying to close ours, and finding that even that is almost impossibly difficult -- though our signatories have officially changed, CAF are insisting that we go back to our original mandate (of about 7 years ago) to get the original signatories to the mandate to sign off. Only they took 2 months even to tell us that our application to close the account (which has to be made in writing of course) had failed. Meanwhile, they continue to claw in the cash. Just disgraceful. Reviewed on: 20th January 2023

Reply from CAF Bank Dear Sir / Madam CAF Bank would like the opportunity to support you with the challenges that you are experiencing. Please speak to our Customer Services team who can help; 03000 123 456 or alternatively you can email, [email protected]. Best wishes, CAF Bank team Response date: 30th January 2023

Efficient with good service

Charity has been banking with CAF for a decade or more. Internet banking works well with dual authorisation. Managed transfer to CIO quickly and sensibly whereas Lloyds were unbelievably difficult and trying to open an account with Barclays was an eye opener into how big banks see charities - a requirement for trustees to meet them in person; a full financial check on all 12 trustees required etc. We said no. At least HSBC said no to our turnover of £25k without going further. So CAF is a good choice for a small charity that wants the basics. Yes its £8 per month but I cant remember having a problem and consider the comparable cost of an accounts package to do gift aid and making tax digital to HMRC. Reviewed on: 28th April 2022

So Grateful

I found myself in charge of four CAF Bank accounts and there was very little information re access, passwords etc. It took quite a while for the mandates and change of contact details to be registered - therefore four stars - but today I spoke to the friendliest, most professional customer services assistant. She talked me through everything and stayed on the line as we sorted all four accounts. A huge weight was lifted from my shoulders. Thank you Franki, Reviewed on: 20th April 2022

Deteriorating Service

Recently had issue after issue with CAF, so raised a formal complaint. A month later and apparently they aren’t to blame for anything! Time to find another bank that values its customers and appreciates £250k of credit balances. Reviewed on: 29th March 2022

Reply from CAF Bank Hi there. Feedback is very important to us and if you would like to contact us to discuss further we’d be pleased to hear from you. If you have the time to share more please send us an email to [email protected]. Best wishes, CAF Bank team Response date: 7th April 2022

Excellent online facility

Like all banks, it is not easy to talk to someone but their service and customer training has improved a lot over the pandemic. Good online banking. Reviewed on: 5th March 2022

Competance with kindness

CAF Bank has a different outlook. By comparing their service with the other clearing banks, you realise that the customer's needs come first, and their charges are reasonable and fair Reviewed on: 28th February 2022

Very good service

Friendly understanding staff willing to help with problems. Reviewed on: 27th February 2022

Trouble free banking

Our charity has used charity bank for quite a number of years now and the service which we get is really impressive. Personal contact is always easy to establish and any issues are dealt with in a very professional manner Reviewed on: 27th February 2022

Dreadful access difficulties

I constantly have difficulty accessing the bank online. This is because I live in a poor area for mobile telephone communication and this means I always have difficulty getting the six figure security code you insist on sending to my mobile telephone. Please, please update your systems so that, at least I can receive the security codes on my landline. After all my Lloyds bank account has no difficulty sending codes by landline. Reviewed on: 25th February 2022

Reply from CAF Bank Hi there. We really appreciate your feedback and would like to further discuss the issue you are experiencing. If you have the time, do please send us an email at [email protected] and our Customer Service Team will be on hand. Best wishes, CAF Bank Team. Response date: 29th March 2022

Efficiency

If I need to ring CAF Bank I have, without exception, had my query resolved. I have a "real" person answer the phone quickly, and if they don't have an answer for me, they'll pass me on to someone who does. Reviewed on: 25th February 2022

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