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CAF Bank: Current Account reviews

Name: Current Account
Rating: 3.11 (47 reviews)

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3.07

Based on 47 reviews, last reviewed 20th Jun 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

2 star

45%

Latest highest rating:

5

CAF Bank a pleasure to work with! A collaborative bank that has its clients interests at the centre of all they do; they have been hugely supportive of our small business Reviewed on: 20th February 2024

Latest lowest rating:

1

Read CAF's recent reviews on TrustPilot Poor product (stuck in the dark ages - especially digital), expensive and dreadful customer services. I am in the process of researching alternatives ... Read more Reviewed on: 20th June 2024

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About this product

CAF Bank is a subsidiary of the Charities Aid Foundation, providing banking services for charities and the not-for-profit sector. Its Current Account pays interest on your daily credit balances and has online banking services. Account holders are provided with a business card with the conveniences of a usual debit card.

Finding the right bank account to handle your charity’s finances is important. Reading genuine customer reviews is one of the best ways to gain valuable insight into an account and provider. We collect CAF Bank Current Account reviews to help make your decision easier.

CAF Bank claims to provide banking services for not-for-profits at the lowest cost possible. Find out if customers agree with this claim by reading our reviews. Learn how satisfied account holders have been with the account and the service they’ve received from CAF Bank. Find out more about the online banking service and how useful it is for charities. Read about the payment processes to decide if the account is right for your needs. Make an informed decision when opening a new account by reading our CAF Bank Current Account reviews.

If you have a current account with CAF Bank, share your experience with others by writing a review. Why did you choose CAF Bank and how satisfied have you been with the account? What are the main pros and cons you’ve experienced? Have you ever encountered any issues with the account, and if so, how well did the provider resolve them? Have you been satisfied with the fees associated with the account? Would you recommend the account to other charities? Whether good or bad, write a CAF Bank Current Account review today. Together, we can help people like you make better financial decisions.

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CAF Bank Current Account reviews (47)

Not worth extortionate cost

Our charity moved several accounts to CAF and have come to regret it. Very clunky website; no automatic feed to accounts packages; so time-consuming to authorise payments; no secure messaging (you have to phone them and then they say you need to post a letter); constant Know Your Customer reviews... And now, the cherry on the cake, £8 per month for the privilege and £0.50 per cheque. Reviewed on: 8th January 2021

Web site fail

The web site is clunky and difficult to navigate the security. Impossible when the site fails to send a PIN to your phone. Been happening for several days now. Tried the phone but long wait times and then failed to gain access, with just one detail incorrect. So have to go to main account holder to sort out. This lot just involve you in too much work. Reviewed on: 23rd April 2020

Online login often impossible to use. The worst online facility I have ever encountered.

Too cumbersome to use and monthly charges are taken even when there have not been any transactions. The charges for an accidental overdraft on a C/A are excessive and applied even when there is plenty of money in an associated gold A/C. Reviewed on: 12th April 2020

Third Rate "Bank"

Supposedly a bank that is there to help charities, CAF falls far short of the requirement, Pedestrian, bureaucratic and petty-fogging, - don't touch them with a barge-pole! Reviewed on: 13th September 2019

A complete 'shower' frankly

In 2014 I selected CAF Bank for our UK registered charity Gambia School Support. Their performance has been marked by a catalogue of errors and I see scant evidence of them trying to improve their service. They are leaden footed, bureaucratic and often inept. We would move banks immediately if the prospect of the admin involved was not so intimidating. Pull your socks up CAF if you take the trouble to read this (which I doubt). Reviewed on: 22nd July 2019

CAF bank - too late to change now

We opened an account with CAF Bank on the recommendation of the Charity Commission soon after becoming a registered UK charity. I regret this decision but as our head office is not based in the UK it is now too difficult to change bank. We tried but RBS lost our trustee's information! CAF bank have ridiculous security measures, for example if you fail a security question you will be cut off with no support given. They informed us by letter that they were implementing changes resulting in the CAF account not being accessible in certain countries in the world. This included Sri Lanka where our head office is based. Luckily, for some reason, this ridiculous security measure has not been implemented. The bank do not respond to online requests for information in a timely fashion and they are very much 'telephone based' - which is not suitable for an INGO. A friend opened a charity account with Natwest Bank and she has commented how satisfied she is with the service. Reviewed on: 21st December 2018

Worse bank ever

I have just written a glowing review about my 20+ year experience of personal banking with RBS. I now want to talk about CAF Bank who were recommended to us by the Charity Commission, if it was not a hugely complicated task to change my charity bank account, myself and the trustees would have done so months ago. CAF have military style security systems in place...if you fail security questions they cut the call and insist you ring back. The staff are rude and condescending...I actually feel nervous calling them, for fear they think I'm not who I say I am. They have recently started charging us for the privilege of using their terrible service and they have restricted access to online banking in Sri Lanka, where my charity works! If I could turn back the clock I would never have signed up with CAF, but due to having trustees/signatories around the world - switching accounts is too complicated. Stay well clear of CAF. Reviewed on: 23rd September 2017

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