Write a review

Newsletter

Go to business site

CAF Bank: Current Account reviews

Name: Current Account
Rating: 2.23 (65 reviews)

View other CAF Bank products

2.23

Based on 65 reviews, last reviewed 22nd Aug 2026

No new 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

34%

2 star

60%

Latest highest rating:

5

CAF Bank a pleasure to work with! A collaborative bank that has its clients interests at the centre of all they do; they have been hugely supportive of our small business Reviewed on: 20th February 2024

Latest lowest rating:

1

Appalling service Online service deteriorated following IT upgrade 6 months ago - only works with one browser; several useful features not longer available. Service ove... Read more Reviewed on: 22nd August 2026

Read all reviews Write a review

About this product

CAF Bank is a subsidiary of the Charities Aid Foundation, providing banking services for charities and the not-for-profit sector. Its Current Account pays interest on your daily credit balances and has online banking services. Account holders are provided with a business card with the conveniences of a usual debit card.

Finding the right bank account to handle your charity’s finances is important. Reading genuine customer reviews is one of the best ways to gain valuable insight into an account and provider. We collect CAF Bank Current Account reviews to help make your decision easier.

CAF Bank claims to provide banking services for not-for-profits at the lowest cost possible. Find out if customers agree with this claim by reading our reviews. Learn how satisfied account holders have been with the account and the service they’ve received from CAF Bank. Find out more about the online banking service and how useful it is for charities. Read about the payment processes to decide if the account is right for your needs. Make an informed decision when opening a new account by reading our CAF Bank Current Account reviews.

If you have a current account with CAF Bank, share your experience with others by writing a review. Why did you choose CAF Bank and how satisfied have you been with the account? What are the main pros and cons you’ve experienced? Have you ever encountered any issues with the account, and if so, how well did the provider resolve them? Have you been satisfied with the fees associated with the account? Would you recommend the account to other charities? Whether good or bad, write a CAF Bank Current Account review today. Together, we can help people like you make better financial decisions.

Review CAF Bank: Current Account now

Help others make smarter decisions by sharing your own experience.

Write a review

CAF Bank Current Account reviews (65)

Deteriorating Service

Recently had issue after issue with CAF, so raised a formal complaint. A month later and apparently they aren’t to blame for anything! Time to find another bank that values its customers and appreciates £250k of credit balances. Reviewed on: 29th March 2022

Reply from CAF Bank Hi there. Feedback is very important to us and if you would like to contact us to discuss further we’d be pleased to hear from you. If you have the time to share more please send us an email to [email protected]. Best wishes, CAF Bank team Response date: 7th April 2022

Excellent online facility

Like all banks, it is not easy to talk to someone but their service and customer training has improved a lot over the pandemic. Good online banking. Reviewed on: 5th March 2022

Competance with kindness

CAF Bank has a different outlook. By comparing their service with the other clearing banks, you realise that the customer's needs come first, and their charges are reasonable and fair Reviewed on: 28th February 2022

Very good service

Friendly understanding staff willing to help with problems. Reviewed on: 27th February 2022

Trouble free banking

Our charity has used charity bank for quite a number of years now and the service which we get is really impressive. Personal contact is always easy to establish and any issues are dealt with in a very professional manner Reviewed on: 27th February 2022

Dreadful access difficulties

I constantly have difficulty accessing the bank online. This is because I live in a poor area for mobile telephone communication and this means I always have difficulty getting the six figure security code you insist on sending to my mobile telephone. Please, please update your systems so that, at least I can receive the security codes on my landline. After all my Lloyds bank account has no difficulty sending codes by landline. Reviewed on: 25th February 2022

Reply from CAF Bank Hi there. We really appreciate your feedback and would like to further discuss the issue you are experiencing. If you have the time, do please send us an email at [email protected] and our Customer Service Team will be on hand. Best wishes, CAF Bank Team. Response date: 29th March 2022

Efficiency

If I need to ring CAF Bank I have, without exception, had my query resolved. I have a "real" person answer the phone quickly, and if they don't have an answer for me, they'll pass me on to someone who does. Reviewed on: 25th February 2022

Simple and efficient banking, and good value

Our church current account switched to CAF from Barclays in Oct 2020 to reduce the level of charges incurred and get online access - one of the best decisions we ever made. Reviewed on: 25th February 2022

Feeling safe!

CAF staff are friendly, efficient, patient and nothing is too much trouble when I need support because the tech defeats me! Charity now safer and more efficient. Reviewed on: 25th February 2022

Don't use this bank if at all possible

The most frustrating service I have ever experienced. They make it as difficult as possible for you to set up or access your account and continuously find problems and never offer to help you solve them. Definitely detrimental to your mental health. Reviewed on: 4th November 2021

Reply from CAF Bank Hi Rose. We are sorry to read you are having difficulties. Please contact our Customer Service Team on 03000 123 456 or via [email protected] and they will assist. Response date: 10th November 2021

Do you have a different CAF Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Current account
from Kroo 4.76 from 5959 reviews
123 current account (discontinued)
from Santander 4.13 from 1277 reviews
FlexAccount
from Nationwide 4.61 from 1111 reviews

Want to see more from CAF Bank?

Savings
from CAF Bank 4.12 from 3 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub