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CAF Bank: Current Account reviews

Name: Current Account
Rating: 1.77 (61 reviews)

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1.77

Based on 61 reviews, last reviewed 17th Feb 2026

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

36%

2 star

57%

Latest highest rating:

5

CAF Bank a pleasure to work with! A collaborative bank that has its clients interests at the centre of all they do; they have been hugely supportive of our small business Reviewed on: 20th February 2024

Latest lowest rating:

1

CafBank service downgraded in 2023 and in 2025. We bank historically in a Savings accountwith Cafbank. In about 2023 we were forced to open an additional current account with Cafbank so that they c... Read more Reviewed on: 17th February 2026

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About this product

CAF Bank is a subsidiary of the Charities Aid Foundation, providing banking services for charities and the not-for-profit sector. Its Current Account pays interest on your daily credit balances and has online banking services. Account holders are provided with a business card with the conveniences of a usual debit card.

Finding the right bank account to handle your charity’s finances is important. Reading genuine customer reviews is one of the best ways to gain valuable insight into an account and provider. We collect CAF Bank Current Account reviews to help make your decision easier.

CAF Bank claims to provide banking services for not-for-profits at the lowest cost possible. Find out if customers agree with this claim by reading our reviews. Learn how satisfied account holders have been with the account and the service they’ve received from CAF Bank. Find out more about the online banking service and how useful it is for charities. Read about the payment processes to decide if the account is right for your needs. Make an informed decision when opening a new account by reading our CAF Bank Current Account reviews.

If you have a current account with CAF Bank, share your experience with others by writing a review. Why did you choose CAF Bank and how satisfied have you been with the account? What are the main pros and cons you’ve experienced? Have you ever encountered any issues with the account, and if so, how well did the provider resolve them? Have you been satisfied with the fees associated with the account? Would you recommend the account to other charities? Whether good or bad, write a CAF Bank Current Account review today. Together, we can help people like you make better financial decisions.

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CAF Bank Current Account reviews (61)

Absolute car crash.

Absolute car crash. 5 days since launch and I still cannot login to online banking. Phone support impossible to access. At 9am this morning I was 81 in the queue!! Reviewed on: 13th June 2025

Reply from CAF Bank We’re very sorry to hear of your experience using the new service, Barbara. We fully appreciate that the transition to the new service has not been an easy process and that our phone lines have also been busier than usual – and we now have additional colleagues working on call to help address this situation. Should you still be in need of support in accessing the service, a member of our team would be pleased to contact you directly - please email [email protected] with your name, the charity you represent, and a direct phone number and they will be in touch. Thank-you for bearing with us. We will make this right. Response date: 16th June 2025

Abysmal customer service

I agree with other reviewers who report that the new online system is a complete shambles and a disgrace. I disagree with those who say that the service previously was ok. Routine changes of bank mandate, signatories, etc were always shambolic and meant waiting weeks to go through hoops and replacing documents the bank could never find. Simply awful people to work with. Reviewed on: 10th June 2025

Reply from CAF Bank Thank-you for sharing your experience of using the new service, Morris. We recognise that the transition to the new service has not been an easy – and we are sorry for any inconvenience this has caused. If you are having any problems with the new service and would like for someone from our team to contact you directly, please email [email protected] with your name, the charity you represent, and a direct number. They will be pleased to help resolve any issues. Response date: 11th June 2025

New System? Not so far.

How can a bank have major problems when changing to a new system, such that a customer cannot access their own charity account, nor login with the new codes sent to them, nor contact the Customer Services by phone. It is enough to make me change Banks, but first I need access. Reviewed on: 10th June 2025

Reply from CAF Bank Hi Mike - thank-you for notifying us of the problems you have been faced with our new online banking service. We’re very sorry for any inconvenience this has caused and appreciate how frustrating this has been. A step-by-step guide on how to activate your access to the new service can be found from page 5 of our Online Banking User Guide - which you can view here: https://www.cafonline.org/docs/default-source/charity-finance-and-fundraising/cafbank_userguide_web_060625_spm-15860.pdf If you still need our help and would like for someone from our team to contact you directly, please email [email protected] with your name, the charity you represent, and a direct phone number. We’ll be pleased to call to help with any problems. Response date: 11th June 2025

Shambles

Previous online banking system great. New system a shambles. Not working. Cannot make payments. Bank not taking any calls due to "customer volumes". What a disaster. Reviewed on: 10th June 2025

Reply from CAF Bank Hi Barry – thank-you for letting us know about the problems you’ve experienced in accessing your account and in trying to reach our support team. We sorry for the inconvenience and frustration this may have caused. We recognise that the transition to the new service has not been an easy process for our customers. Our phone lines have also been significantly busier than usual, and we now have additional people working on calls. A step-by-step guide on how to make payments can be found from page 88 of our Online Banking User Guide - which you can view here: https://www.cafonline.org/docs/default-source/charity-finance-and-fundraising/cafbank_userguide_web_060625_spm-15860.pdf If you would like for someone from our team to contact you directly, please email [email protected] with your name, the charity you represent, and a direct number. They will be pleased to help resolve any issues. Response date: 11th June 2025

Read CAF's recent reviews on TrustPilot

Poor product (stuck in the dark ages - especially digital), expensive and dreadful customer services. I am in the process of researching alternatives as there is no single good reason to remain with CAF. Reviewed on: 20th June 2024

Poor and expensive service

BACS payments very slow. High charges for our small charity without many transactions monthly. Cannot input payee's full name, then failed to respond to request for assistance helpfully. Reviewed on: 24th February 2024

CAF Bank a pleasure to work with!

A collaborative bank that has its clients interests at the centre of all they do; they have been hugely supportive of our small business Reviewed on: 20th February 2024

A friendly and professional bank

We’ve moved over from Barclays. Caf is sooooo much more helpful, approachable and customer oriented. Reviewed on: 1st February 2024

Church Banking

CAF Bank have provided us with an easy way of online payment and receiving donations by standing order. However we are unable to pay in cash locally as all the HSBC Banks have closed and we are unable to pay cash into our local post office.. Reviewed on: 1st February 2024

CAF Current Account Review

Relatively easy to open and be on-boarded Reviewed on: 25th January 2024

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