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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (752 reviews)

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4.94

Based on 752 reviews, last reviewed 19th Sep 2025

95% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I love that I can call and not be kept waiting until... I love that I can call and not be kept waiting until a helpful human being is available I am 72 and have limited understanding of dealing with my acco... Read more Reviewed on: 19th September 2025

Latest lowest rating:

2

No real benefits for a loyalty advance I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to l... Read more Reviewed on: 14th April 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (752)

A pleasant and fruitful experience with CCU.

My wife and I were free to pop in CCU HQ at a time to suit us.. We were warmly welcomed by reception and completed our application for a loan with minimal fuss. A few hours later we arrived home to find the approval had been emailed to me. Funds in my account within hours! What a delightful experience - why can't others emulate this? Reviewed on: 14th April 2025

Capital Credit union was a great helped for me

Capital Credit union was a great helped for me as a mother helping my son into his tuition fees at the university, I can get a loan easily and pay my sons tuition fees at once for the semester, and I can they see to it that when I am paying ccu back, they see to it that it’s affordable, staff are kindly helpful always whenever I am struggling to sort out allpaper works, and they’re very accommodating, very professional from the young ones to the seniors staff, and I would like to thank them always for the help. And I recommended CCU to my work colleagues, I think they’re a member now since last year. Reviewed on: 14th April 2025

Very helpful over the phone and via email couldn’t a...

Very helpful over the phone and via email couldn’t ask for any better Reviewed on: 14th April 2025

A Lifesaver.

The most effortless friendliest application and approval process you'll ever experience. Reviewed on: 14th April 2025

Quick and helpful

I found my experience very quick and helpful as my queries were answered and done so in a timely manner. Reviewed on: 14th April 2025

Always there when i needed them the most.

Always there when i needed them the most. Easy application-excellent payment plan to suit my financial standing. someone always on the end of a phone if you have a question/enquiry. Customer service is top notch. Reviewed on: 14th April 2025

I tried to get a loan cause of going abroad for a ho...

I tried to get a loan cause of going abroad for a holiday and I made it thanks for considering my application Reviewed on: 14th April 2025

Excellent responsible lender

Have been a member of credit union for years and have recommended to many family/friends. Saving alongside loan repayments means I am able to build savings without even thinking about it. They are a responsible lender which is important to me. Excellent customer service with quick response to any queries. Reviewed on: 14th April 2025

I have experienced CCU both from a personal and prof...

I have experienced CCU both from a personal and professional perspective and have to say it has been excellent. Nothing is too much trouble when helping clients. A great team, that genuinely care. Reviewed on: 14th April 2025

Faultless customer service!

Faultless customer service! Great loan rates/term agreed and knowledgable customer advisors. Reviewed on: 14th April 2025

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