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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (751 reviews)

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4.94

Based on 751 reviews, last reviewed 15th Jul 2025

75% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The Loan application process. The Loan application process. Really easy to navigate. Friendly, helpful staff. If there is a problem. They will endevour to rectify as a matter of ur... Read more Reviewed on: 15th July 2025

Latest lowest rating:

2

No real benefits for a loyalty advance I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to l... Read more Reviewed on: 14th April 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (751)

Had to have a heating boiler fitted urgently so wasn...

Had to have a heating boiler fitted urgently so wasn’t prepared to cover the cost ,So I applied for a loan and spread my payments over 3 year and did not miss the money and was so easy to set up would I do it again yes Reviewed on: 14th April 2025

Amazing people

Customer service have been amazing Reviewed on: 14th April 2025

First time with this organisation didn't know help l...

First time with this organisation didn't know help lime this existed very thankful Reviewed on: 14th April 2025

Credit union was very handy when I worked for scotmid

Credit union was very handy when I worked for scotmid Reviewed on: 14th April 2025

No real benefits for a loyalty advance

I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to low income families. Reviewed on: 14th April 2025

Reply from Capital Credit Union Thank you for your feedback – we really appreciate you taking the time to share your experience. We regularly review all of our products to ensure they’re meeting members’ needs and offering good value. The Loyalty Advance was designed to provide quick access to funds for members with existing savings, but we understand it may not suit everyone. We’re always open to hearing how we can improve, and your comments will be shared with our team as part of our ongoing product review process. Response date: 21st April 2025

Always been there for us.

CCU have helped on countless occasions over the years. Especially when we had a young family. They understood our situation better than any other provider. Had numerous loans and savings accounts can’t get better customer service or support Reviewed on: 14th April 2025

Excellent service received for over 20 years as a me...

Excellent service received for over 20 years as a member Reviewed on: 14th April 2025

Help Was There When It Was Needed Most

This was some time ago, but I had just bought a house one year after starting a new job (where I am still employed after two decades). A work colleague suggested I open a savings account with Capital Credit Union. I did (barely able to afford to save anything in those days) but more importantly when old household appliances began to break and needed replaced I was out of options: the high street banks weren't interested as I didn't earn a lot back then even though I had a permanent, secure job, and the tiny amounts I was able to save each month meant it would literally take years to save up for these items (one item was a new washing machine, so going for years without one was not an option!). Repayments on store or credit cards would have been more than I could afford to repay each month due to the high levels of interest. So I applied to Capital Credit Union who were happy to help and provided me an affordable loan. It was then I encouraged family members to become Capital Credit Union members too. Two decades later I'm still a member saving each month. I haven't applied for a loan in many years as I have been promoted a few times at my work and life is much more comfortable now. But the important point is: I am happy to be a member of an organisation which today will be offering help to those who are unable to receive it elsewhere, people who are in the situation now where I was when I was starting out. I am proud to support such an organisation as this which was there to give me help when it was needed most. Reviewed on: 14th April 2025

Very helpful staff for my urgent needs

Very helpful staff for my urgent needs Reviewed on: 14th April 2025

Loan and saving together

Was able to pay off loans early due to building up my savings Reviewed on: 14th April 2025

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