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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.93 (755 reviews)

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4.93

Based on 755 reviews, last reviewed 22nd Jan 2026

50% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Rates excellent on member loans. Rates excellent on member loans. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

Capital Credit Union Loans reviews (755)

Review of the Capital Credit Union, Loans:

Refused loan application

The company did not approve my loan application. Reviewed on: 14th April 2025

Customer feedback.

It was much easier and straightforward than I anticipated so that makes it a really positive experience. Professional and friendly staff. Reviewed on: 14th April 2025

The application process was so simple and the loan a...

The application process was so simple and the loan advisor very friendly and approachable where needed. Overall a smooth transaction and a happy customer. Reviewed on: 14th April 2025

Just brilliant!

I have been saving with CCU for several years, but needed a Christmas loan last year. Very easy process and quick response, and very affordable repayment schedule. Reviewed on: 14th April 2025

Very easy to apply , have been highly recommended by...

Very easy to apply , have been highly recommended by friends and family before, repayment rates are excellent. Also very good for savings as swell Reviewed on: 14th April 2025

Just a grate service

Just a grate service and good borrowing rates that the average person can afford. Reviewed on: 14th April 2025

Always really professional and on hand to sort thing...

Always really professional and on hand to sort things out Reviewed on: 14th April 2025

They are really good company and good customer service.

They are really good company and good customer service. Reviewed on: 14th April 2025

I have been a customer for over a decade in that time.

I have been a customer for over a decade in that time. I have taken a couple of loans and they have been affordable. The process to get them has been great and I trust that it is all done ethically. Reviewed on: 14th April 2025

Excellent experience

Excellent experience I would highly recommend Reviewed on: 14th April 2025

Very helpful customer service.

Very helpful customer service. Very reasonable interest rates and always there for support. The app is also great Reviewed on: 14th April 2025

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