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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (754 reviews)

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4.93

Based on 754 reviews, last reviewed 12th Dec 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I secured a loan with very low interest covered by m... I secured a loan with very low interest covered by my savings I can always speak to someone helpful and I like the ethics of this bank I am 72 and ap... Read more Reviewed on: 1st October 2025

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (754)

Loan

I save with the Capital Credit Union, but have also had a loan with them. Was best loan I could find by far!! Interest was so low was paying so little back on top and the service from them has always been 10. Never had any complaints in all the years I have been with them, great company, great people. Reviewed on: 5th July 2021

Affordable / professional & friendly

Excellent service / great value for money / would highly recommend Reviewed on: 5th July 2021

Quick, friendly and efficient service

Always helpful. Recently had to deal with the local office following a bereavement and they were so efficient, respectful and sympathetic. Reviewed on: 5th July 2021

Maria T

My husband and I have used credit union a few times over the years and we had no problem they are a great company and the staff are fantastic they help you and understand things I would recommend them to anyone good luck. Reviewed on: 4th July 2021

Excellent Affordable Loans

Fast friendly efficient service and excellent loan rates to fit all circumstances Reviewed on: 4th July 2021

Save while paying a loan

Amazing how you can also save while having a loan comes straight of my wages and don’t miss it, low rates Reviewed on: 4th July 2021

Second to none

Amazing staff , customer service envied by many attained by none Reviewed on: 3rd July 2021

Someone to Trust

Always there when required... Had numerous loans & savings through our my 30+ years as a member. Yes 30+ years, something must be working. Reviewed on: 3rd July 2021

REVIE ON CONSUMER CREDIT AWARD 2021. The review was incredible.

The experience is a good one, it makes me widen my thinking Reviewed on: 3rd July 2021

Great company

I'd highly recommend the capital credit union to family and friends. Never once have I had an issue with this company. The customer service team are amazing and overall there just fantastic. I've been a member for over 14 years and I'm always encouraging people to join. Reviewed on: 3rd July 2021

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