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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.89 (756 reviews)

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4.89

Based on 756 reviews, last reviewed 19th Jun 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

They always respond quickly and efficiently They always respond quickly and efficiently Reviewed on: 19th June 2026

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (756)

Excellent

Good service and pleasant staff always prompt service Reviewed on: 5th July 2021

14 years iv had loans with this credit union excellent service

Excellent 14 years iv been with this credit union Reviewed on: 5th July 2021

Loan

I save with the Capital Credit Union, but have also had a loan with them. Was best loan I could find by far!! Interest was so low was paying so little back on top and the service from them has always been 10. Never had any complaints in all the years I have been with them, great company, great people. Reviewed on: 5th July 2021

Affordable / professional & friendly

Excellent service / great value for money / would highly recommend Reviewed on: 5th July 2021

Quick, friendly and efficient service

Always helpful. Recently had to deal with the local office following a bereavement and they were so efficient, respectful and sympathetic. Reviewed on: 5th July 2021

Maria T

My husband and I have used credit union a few times over the years and we had no problem they are a great company and the staff are fantastic they help you and understand things I would recommend them to anyone good luck. Reviewed on: 4th July 2021

Excellent Affordable Loans

Fast friendly efficient service and excellent loan rates to fit all circumstances Reviewed on: 4th July 2021

Save while paying a loan

Amazing how you can also save while having a loan comes straight of my wages and don’t miss it, low rates Reviewed on: 4th July 2021

Second to none

Amazing staff , customer service envied by many attained by none Reviewed on: 3rd July 2021

Someone to Trust

Always there when required... Had numerous loans & savings through our my 30+ years as a member. Yes 30+ years, something must be working. Reviewed on: 3rd July 2021

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