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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.93 (755 reviews)

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4.93

Based on 755 reviews, last reviewed 22nd Jan 2026

50% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Rates excellent on member loans. Rates excellent on member loans. Reviewed on: 22nd January 2026

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

Capital Credit Union Loans reviews (755)

Review of the Capital Credit Union, Loans:

Great service helping the people great service

Great service helping the people Reviewed on: 15th April 2025

Excellent service and always happy to help with eny enquiries, quickly and efficiently.

I'm a member through Lothian Buses and it has been one of the best decisions ever. The people are very helpful, friendly and patient. Reviewed on: 2nd July 2021

Win, Win

Capital Credit Union do so much to help people with the various types of loans on offer. In my experience the staff have been very helpful and the great thing is you save while repaying your loan. A win, win situation. Reviewed on: 2nd July 2021

Well worth it

Very great set up for people who are needing help Reviewed on: 2nd July 2021

No hassle

No hassle do as they say can’t ask for more Reviewed on: 2nd July 2021

Best company ever

I only deal with Capital Credit Union if I need a loan they look after there customers and the best part is payment comes straight off my wages before I get them which is awesome , and if you have enough in your savings you have the option to pay it off or continue saving . Number One in my Book with out a doubt. Regards Gianni Reviewed on: 2nd July 2021

Fantastic customer service

I was helped a great deal while dealing with the credit union and the service was second to none. Lovely staff, great customer servive Reviewed on: 2nd July 2021

Excellent service

So helpful and look for reasons to say yes rather than no, brilliant advice also given. Reviewed on: 2nd July 2021

Amazing service always

Great staff easy and quick service Reviewed on: 2nd July 2021

Great company

I have had no problems with requesting a loan from them and it’s easy to fill a form in and the staff are very good and helpful Reviewed on: 2nd July 2021

very good service

always got very advice and help from staff Reviewed on: 2nd July 2021

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