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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (752 reviews)

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4.94

Based on 752 reviews, last reviewed 19th Sep 2025

77% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I love that I can call and not be kept waiting until... I love that I can call and not be kept waiting until a helpful human being is available I am 72 and have limited understanding of dealing with my acco... Read more Reviewed on: 19th September 2025

Latest lowest rating:

2

No real benefits for a loyalty advance I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to l... Read more Reviewed on: 14th April 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (752)

For everyone

I have been a member for many years and have used loans for home improvements on a number of occasion's. The main reason being low interest rate and flexible terms. I would recommend to anyone and whilst I no longer work in public service have maintained my accounts due to level of customer service, help and support given. Reviewed on: 26th June 2025

Very helpful friendly staff have had 2 loans from th...

Very helpful friendly staff have had 2 loans from them any problems they do there best to sort them quickly. Great communication from every member of staff that I have came across so far. Reviewed on: 26th June 2025

Excellent Customer Service

Excellent customer service making the process a stress free experience Reviewed on: 26th June 2025

CCU loans, great experience

I have taken a few loans with CCU over the years, Great competitive rates, easy and user friendly process to apply. Funds are usually released quickly. Any time I have had to contact the helpline, the CCU staff have been extremely helpful and knowledgeable. Reviewed on: 26th June 2025

Old member

I have been a member since the beginning and always had the best of service and staff are always helpful Reviewed on: 26th June 2025

staff are very helpful- Accomodating

staff are very helpful and accomodating. Reviewed on: 26th June 2025

Excellent service and friendly staff

Friendly staff who have provided me with financial assistance at great rates over some very difficult times. Reviewed on: 26th June 2025

Excellent ,with shared information .

Excellent ,with shared information . Reviewed on: 26th June 2025

very good experience with the staff, fast and friend...

very good experience with the staff, fast and friendly service Reviewed on: 26th June 2025

Fantastic intelligent service provided from the star...

Fantastic intelligent service provided from the start to the finish. Amazing staff very knowledgeable and helpful Reviewed on: 26th June 2025

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