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Charter Savings Bank: Fixed Rate Bond reviews

Name: Fixed Rate Bond
Rating: 2.67 (63 reviews)

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2.81

Based on 63 reviews, last reviewed 2nd Apr 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

52%

Latest highest rating:

5

Good accounts which are easy to open on line Good accounts which are easy to open on line Reviewed on: 2nd April 2025

Latest lowest rating:

1

CharterSavings bank unprofessional and inflexible. CharterSavings bank have £50k of mine in a recent Isa. I instructed them to add my remaining £2.5K from an old provider within their 30 days limit to ... Read more Reviewed on: 29th January 2024

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About this product

Charter Savings Bank bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the Charter Savings Bank's customer service? Smart Money People is fast becoming the UK's leading source of independent Charter Savings Bank bond reviews. We need your help! By writing your honest reviews, you can help increase trust and transparency in the financial world.

Charter Savings Bank Fixed Rate Bond reviews (63)

Review of the Charter Savings Bank, Fixed Rate Bond:

Poor Phone pickup

There is no point starting a new bank to compete with others if we can't get through on the phones. If I can't get through to someone to query about their accounts why would I trust moving my account to them. Have been trying all morning and put on hold, not told where in queue, no chance to leave message so can get back to me. I have a day job too so can't spend all morning on the phone. Keep getting told by automated message can submit secure message, thanks, but I need to know now not wait x amount of days before I get a response. Won't be using these.. Reviewed on: 27th April 2015

Move along (to another bank), nothing to see here.

Prospective clients, beware! All financial accounts with any financial organisation, generally have a 14 day cool-off period where one can cancel the account without any penalty. The fixed rate account with Charter Savings Bank (CSB) does not. Once you've opened a fixed rate account with them, you are locked in without recourse to cancelling it within the 14-day period. Although this is mentioned in the T&Cs (as a brief note and not a bullet point), I think it merited a review post here for prospective clients' reference should they visit Trustpilot while considering CSB as an investment option. My word-of-mouth will always be negative for CSB due to its client-unfriendly terms. Reviewed on: 31st August 2022

Never had a problem

I've never had a problem with Charter. Always found customer service to be excellent and very friendly. Each time I've phoned I've been given sound advice by those I've talked to. I've found waiting time on phone calls to be no worse than any other company I've rang be it one of the utilities or broadband providers. Reviewed on: 6th August 2022

Clumsy procedures

On maturity you are offered renewal rates that are lower than they offer on the web. To overcome this you need to have your funds placed in an easy access account temporarily. Farcical. Reviewed on: 27th July 2022

Do Not Answer phone.

Very poor customer service tried numerous times to get through, also get cut off after waiting for 45 minutes. They say the are very busy at any time that you ring them, i say that they do not have enough staff available. This is very frustrating and i can not recomend Charter Savings Bank to anyone that expects any kind of customer service. Reviewed on: 9th June 2022

Look Elsewhere for a bank that cares

Do not use this bank. It took six days for them to return my funds. In This day of fast payments this is totally unaceptable and in no way fair for the customers of this bank. This seems to be an ongoing problem looking at other reviews of this bank. They do not seem interested in changing the way in how they choose to do things. I guess they just pocket the additional interest which is totally unjust. Reviewed on: 8th June 2022

Very slow to return your Funds

Would not recomend this bank as they hold on to your money for days when closing the account, in this day of fast payments this is totally unaceptable. would deffinatley look elswhere if you wish to be treadted as a valued customer. Reviewed on: 1st June 2022

Terrible service

I applied to remove my money 90 days ago on 95 day account they won’t give us our money until August - another 94 days!! Nobody answers the phone. Tried for 2 hours. This is a disgusting company. Reviewed on: 26th April 2022

Very very slow transfer on money back

They hang on to your money 1 2 days after the click date to earn themselves interest whilst you loose out.. Beware Reviewed on: 21st March 2022

They hang on to your money

They delay payment of funds to your account from matured account. one / email - they ignore. Need your money quickly - Good luck with that! Reviewed on: 1st March 2022

Very poor service

I tried to open a two year bond, they needed proof of my Current Account this was sent via email as per phone call, I was told if Charter savings was late in opening my account the 14 day period would be extended, they took over the 14 day period will not honour the extension and will not send a welcome pack but they will accept a cheque but won't give me any sort code or account number they want me to pay them directly and just add my ref: number sounds a right mess, But to be fair they had a good excuse Christmas? I did say did she realise it's now February? Reviewed on: 10th February 2022

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