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Chase Bank: Current account reviews

Name: Current account
Rating: 4.86 (49009 reviews)

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4.86

Based on 49,009 reviews, last reviewed 25th Jun 2026

99% decrease in 5 star reviews

in the past 90 days

90% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

Great cashback incentives on everyday spending Love the cashback incentives on everyday spending and the round-up feature. The Chase Bank app is so easy to use and the 12-month welcome offer of a h... Read more Reviewed on: 25th June 2026

Latest lowest rating:

1

Pick a different bank. Initially, Chase were fine. After my account had been running normally for some time, they asked for information which I found intrusive, and told me... Read more Reviewed on: 16th April 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (49009)

Review of the Chase Bank, Current account:

Great service and product and rates

Great service and product and rates Reviewed on: 6th March 2025

Love the Cashback and ease of use!

Love the Cashback and like the round up account (was better when interest rates were lower and it was a stronger offer). Really good security. I love the ease of moving money between the accounts as well. The saver account has a very competitive interest rate Reviewed on: 14th April 2024

Seamless experience from start to where I am now - c...

Seamless experience from start to where I am now - cashback scheme is great too! Reviewed on: 14th April 2024

great bank love the cashback.

great bank love the cashback. super simple to use app Reviewed on: 14th April 2024

Very easy to use and set up.

Very easy to use and set up. Value for money. Reviewed on: 14th April 2024

Recommend Chase Bank for Excellent Customer Experience

itle: Highly Recommend Chase Bank for Excellent Customer Experience I recently had the opportunity to interact with Chase Bank for my banking needs, and I must say, I was thoroughly impressed with their service. From the moment I stepped into the branch, I was greeted by friendly and professional staff who were eager to assist me. The customer experience at Chase Bank is top-notch. Their team is knowledgeable, patient, and always willing to go the extra mile to ensure that all my questions were answered and that I felt comfortable with the services I was receiving. Whether it was opening a new account, applying for a loan, or simply seeking advice on financial matters, the staff at Chase Bank were there to help every step of the way. Additionally, I found Chase Bank's online and mobile banking platforms to be user-friendly and efficient. It's incredibly convenient to manage my accounts, pay bills, and transfer funds anytime, anywhere. Their commitment to providing exceptional customer service truly sets them apart, and I look forward to continuing my banking relationship with them in the future. Reviewed on: 14th April 2024

Can't fault Chase

Love Chase. Easy to use, can be used abroad with zero fees, good rates, and you also get 1% Cashback. Reviewed on: 14th April 2024

Great App

Always good service never had a problem.app is user friendly as well Reviewed on: 14th April 2024

Always fast transfers.

Always fast transfers. Clear to use app. Reviewed on: 14th April 2024

Unorganised and little to no consumer protection.

I used this bank for a while and thought that the cashback offer was really good. The fact that you could use your card abroad and incur no charges for doing so was great. HOWEVER. I was on holiday with my partner in Poland, where our drinks were spiked and a lot of money was taken from my bank account (done whilst I was unconscious, taking a series of payments using my phone to authenticate the Chase Googlepay card). Chase did not see that 6 or so transactions totalling nearly £1,000 was suspicious activity (and block or freeze my card which is what seems to be normal practice) and allowed this to continue. When I came around after being spiked the next day I had realised what had happened and called the bank immediately where they inclined that they may be able to reverse the transactions. After a series of police interviews later, Chase were contacting me through their app which was very unhelpful as it was a very repetitive process where I had to keep explaining my situation (which was not good to keep having reminders about the traumatic experience we had just had) to get assistance in retrieving the stolen money. After several hours of my time on holiday, they ruled it against me and allowed the transactions to continue - and did not appear to really care when I asked about their security and how this did not appear to be unusual (the payments taken from my account were quite large, all done within 40 mins and for the same amount). Overall, they are a very unhelpful bank, with terrible customer service, and bad internal communication. I was very surprised with how the whole thing was handled - having to keep repeating what had happened to us. I will never be using Chase for any of my banking ever again. Reviewed on: 14th April 2024

no consumer protection and terrible customer service

My parter had nearly £1000 taken from his chase account in unauthorised transactions. We called chase as soon as we saw these, while the payments were still pending, and asked them to block the payments. They agreed to do so but then failed to suspend them and refused to refund the money even after we sent them copies of the police report detailing the crime. Reviewed on: 14th April 2024

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