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Churchill Insurance: Car insurance reviews

Name: Car insurance
Rating: 3.29 (295 reviews)

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3.15

Based on 295 reviews, last reviewed 27th Oct 2025

800% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

36%

22%

32%

Latest highest rating:

5

Quick and easy service, switched from Hastings due t... Quick and easy service, switched from Hastings due to a better price with Churchill Reviewed on: 8th October 2025

Latest lowest rating:

1

Great company until YOU have a problem My car had a minor bump, Churchill told me that DLG Autos would carry out the repairs on return my windscreen, rear screen, both windows on each side,... Read more Reviewed on: 27th October 2025

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About this product

Churchill provides car insurance for UK customers.

You can choose between two Churchill car insurance policies: Comprehensive and Comprehensive Plus. You get a courtesy car as standard with comprehensive cover and if your car’s vandalised, you’ll keep your No Claim Discount.

Churchill car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

Churchill Insurance Car insurance reviews (295)

Review of the Churchill Insurance, Car insurance:

Good customer service with fairly rapid response tim...

Good customer service with fairly rapid response time on the phone. Not yet had to make a claim, so no experience of that. Reviewed on: 11th October 2024

Great company until YOU have a problem

My car had a minor bump, Churchill told me that DLG Autos would carry out the repairs on return my windscreen, rear screen, both windows on each side, both mirrors and my sunroof were covered in 100s of minute speckles, their engineer inspected my car glass and said they were stone chips!! in my opinion these speckles are welcome burns, I asked how could stone chips damage every panel of glass without a chip on the paint work.... NO ANSWER I asked what's the difference between stone chips and weld burns.... NO ANSWER so as far as I'm concerned this supposedly 'qualified' engineer based his outcome on guess work, I asked the Financial Ombudsman the same questions...NO ANSWER and they also sided with the engineers decision, I asked DHL Auto Services in Glasgow and DLG HQ customer services....NO ANSWER. However during my complaint process I discovered that Direct Line own Churchill and they also own DLG Autos and this engineer works for them all so basically he has no interest in the client because he's a bootlicker for his bosses!! Reviewed on: 27th October 2025

Never use Churchill for your insurance

As I am about to buy a new car I contacted Churchill, with whom I currently have insurance to ask for a quote. I answered all the questions only to be told that the underwriters had refused my request. I was told it was not age related and that no reason could be given . 'It was a confidential matter'. When I asked who the underwriters were I was given the same answer even though that information is freely available on the internet. I was left speechless. I shall now be changing the insurance policy for my house insurance and will never apply to Churchill again. I would never recommend Churchill to anyone for insurance. Reviewed on: 9th October 2025

Quick and easy service, switched from Hastings due t...

Quick and easy service, switched from Hastings due to a better price with Churchill Reviewed on: 8th October 2025

Sticking with the nodding dog!

Been with Churchill 3 years now and although I've not had to claim, they provide a good level of cover for a reasonable price and have been helpful on the phone. They have an easy to use web portal which makes admin changes easy. Reviewed on: 5th September 2025

Great company that deliver what they promose.

Great company that deliver what they promose. Sincere i.e, Without wax. Reviewed on: 5th September 2025

Always a positive experience.

Always a positive experience. Clear documents and good portal online. Phone staff very helpful also Reviewed on: 5th September 2025

Found them cheaper than others

Found them cheaper than others and was easy to work around the wed site Reviewed on: 5th September 2025

Well priced.

Well priced. Had a minor accident and prices didn't go up TOO much! Reviewed on: 5th September 2025

A Polish lorry hit my car

When a Polish lorry hit my car, Churchill took over and my car was repaired to an excellent standard. Also they provided a courtesy car. They kept me informed and eventually they received the money from the Polish company, I did nothing at all. Reviewed on: 5th September 2025

foreign customer call centres

foreign call centre could not speak english and lied said they are in uk price on tel 3 times price on internet dont want customers with poor no internet difficult to set up just want money Reviewed on: 5th September 2025

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