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Churchill Insurance: Home Insurance reviews

Name: Home Insurance
Rating: 4.23 (155 reviews)

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4.02

Based on 155 reviews, last reviewed 3rd Apr 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

63%

19%

11%

Latest highest rating:

5

Water leak Had two severe water leaks in the garden. Churchill arranged everything. The contractors were quick, efficient and left the garden as good as it was b... Read more Reviewed on: 15th October 2024

Latest lowest rating:

1

Refuse to provide Home Emergency cover Churchill refuse to provide home emergency service for a boiler warning light. My Home Plus enhanced policy clearly states that Hot Water system is co... Read more Reviewed on: 3rd April 2025

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About this product

Churchill Insurance Home Insurance reviews (155)

Review of the Churchill Insurance, Home Insurance:

AVOID

DON’T BELIEVE THE HYPE YET ANOTHER UPDATE! No further on with work despite the usual public show of “contact us directly to sort out”. And now to add insult to injury they have auto renewed my parents policy when they were told by them AND me in writing not to!!! At the end of my tether with them and STILL my parents are forced to live in a shell of a kitchen with no flooring!!!! UPDATE - after 1 week I have still not had even the courtesy of a reply yet alone had any progress on the work. My parents are still living in a shell of a kitchen with no idea if or when the work will be completed. I would call it shocking customer service however as customer service is non-existent this would be flattering them. DON’T BELIEVE THE HYPE! The majority of positive reviews relate to price and/or service when taking out a policy. JUST WAIT AND SEE WHAT HAPPENS IF YOU HAVE TO MAKE A CLAIM!!! See the message I have had to send to them to try and get my parents claim sorted. PS NOT HAD ANY RESPONSE! “ Back in July my parents gave permission to Churchills for me to discuss their ongoing claim with you should this be required. I am afraid to say that I now need to contact you to ask what is going on? This claim has been ongoing since June and has been handled appallingly! They have been left for weeks in a shell of a kitchen with basic utilities and promises of visits that don't happen. At the request of my parents I travelled to ####### last weekend to take a look at the progress as the floor was meant to be screeded on Friday 18th. This did not happen as when the contractor turned up he said he couldn't do the work as the flooring contained asbestos. Why hadn't this been picked up OR communicated by the surveyor??? This was after my parents, both in their late 70's and my father registered disabled had moved tables and chairs out of the kitchen area as they were asked to have the area clear ready to work. It is an absolute disgrace! The situation now is they are living in a shell of a kitchen not being able to cook or clean properly and they have a pile of rubbish including stacks of old flooring in the garden which the contractors have failed to take with them. I could further catalogue the incompetent and disgraceful way this 4 month claim has been mishandled however I will save this for Twitter and as many review sites I can post this debacle on to save any other would be customers being put through such a shoddy service. What I want from you is a full timetable of what is going to happen, and when IN WRITING and I want it adhered to. This needs to be sorted now as I feel that the contractors are definitely taking advantage of my parents easy going nature, one thing I didn't inherit from them. One final point. I find it ironic that the communication from both Churchills and the contractors has been woeful yet they are regularly being contacted to renew their policy. Seems to me that your customer service is great when taking money, not so good should you have a claim. I don't want them contacted again asking them to renew! Please sort this mess out!” PLEASE SAVE YOURSELF THE GRIEF AND GO ELSEWHERE! Reviewed on: 1st October 2020

Home insurance

Easy to use web site, Great price Reviewed on: 16th August 2019

Good cover at a fair price

Have found cover and service efficient and fairly priced Reviewed on: 14th August 2019

Happy customer

Efficient friendly service . Easily able to renew, everything explained, nothing complicated. It made you feel happy that the renewal process was hassle free. Reviewed on: 14th August 2019

Excellent Service

The website was extremely easy to use, and the cover is exactly what I wanted at a reasonable price. Reviewed on: 14th August 2019

Great Insurance Provider

Finding my insurance quote and purchasing it was incredibly easy! Their website is fantastic and they offer great deals! I highly recommend using Churchill! Reviewed on: 14th August 2019

Great Service and Prices

Most of my Insurances are with Churchill. That is a recommendation in itself as I am kean to ensure I get best value for money. Reviewed on: 13th August 2019

Trouble free

Churchill gave good cover at reasonable price. Hassle free auto renewal, without exorbarantly large increases on renewal fee. Reviewed on: 13th August 2019

Excellent, well informed and efficient service

Staff have always without exception been helpful, friendly, polite and well informed, able to do what I needed. Superb, thank you! Reviewed on: 13th August 2019

Trusted company

Competative prices from a trusted company. Great cover for the prices. The website is easy to understand and use. Easy to find the insurance cover you require. Not been with them long but an imagine a great customer service and reliable. Reviewed on: 13th August 2019

Ease of getting my Home Insurance.

I found my experience of getting the quot easy and they gave information for the extra protection like accident cover very helpful and it was not as expencive as I though it would be. Reviewed on: 13th August 2019

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