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Churchill Insurance: Home insurance reviews

Name: Home insurance
Rating: 4.22 (162 reviews)

View other Churchill Insurance products

4.03

Based on 162 reviews, last reviewed 2nd Dec 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

19%

11%

Latest highest rating:

4

Overall Good Service Been with Churchill for many years, and always had good service. They are not quite as good as they were on price competitiveness. Reviewed on: 8th September 2025

Latest lowest rating:

1

CATASTROPHIC INCOMPETENCE AND PRESSURE TACTICS I am a NON-FAULT customer, yet the claims process with Churchill has been appalling and indicative of deliberate tactics to discourage me from pursui... Read more Reviewed on: 2nd December 2025

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About this product

Churchill have two home insurance products to choose from.

The Home Insurance option is a standard policy. Churchill’s Home Plus policy includes all the features of Home Insurance but with extras included, such as cover for accidental damage, home emergency cover and family legal protection.

Churchill home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

Churchill Insurance Home insurance reviews (162)

Review of the Churchill Insurance, Home insurance:

AVOID

DON’T BELIEVE THE HYPE YET ANOTHER UPDATE! No further on with work despite the usual public show of “contact us directly to sort out”. And now to add insult to injury they have auto renewed my parents policy when they were told by them AND me in writing not to!!! At the end of my tether with them and STILL my parents are forced to live in a shell of a kitchen with no flooring!!!! UPDATE - after 1 week I have still not had even the courtesy of a reply yet alone had any progress on the work. My parents are still living in a shell of a kitchen with no idea if or when the work will be completed. I would call it shocking customer service however as customer service is non-existent this would be flattering them. DON’T BELIEVE THE HYPE! The majority of positive reviews relate to price and/or service when taking out a policy. JUST WAIT AND SEE WHAT HAPPENS IF YOU HAVE TO MAKE A CLAIM!!! See the message I have had to send to them to try and get my parents claim sorted. PS NOT HAD ANY RESPONSE! “ Back in July my parents gave permission to Churchills for me to discuss their ongoing claim with you should this be required. I am afraid to say that I now need to contact you to ask what is going on? This claim has been ongoing since June and has been handled appallingly! They have been left for weeks in a shell of a kitchen with basic utilities and promises of visits that don't happen. At the request of my parents I travelled to ####### last weekend to take a look at the progress as the floor was meant to be screeded on Friday 18th. This did not happen as when the contractor turned up he said he couldn't do the work as the flooring contained asbestos. Why hadn't this been picked up OR communicated by the surveyor??? This was after my parents, both in their late 70's and my father registered disabled had moved tables and chairs out of the kitchen area as they were asked to have the area clear ready to work. It is an absolute disgrace! The situation now is they are living in a shell of a kitchen not being able to cook or clean properly and they have a pile of rubbish including stacks of old flooring in the garden which the contractors have failed to take with them. I could further catalogue the incompetent and disgraceful way this 4 month claim has been mishandled however I will save this for Twitter and as many review sites I can post this debacle on to save any other would be customers being put through such a shoddy service. What I want from you is a full timetable of what is going to happen, and when IN WRITING and I want it adhered to. This needs to be sorted now as I feel that the contractors are definitely taking advantage of my parents easy going nature, one thing I didn't inherit from them. One final point. I find it ironic that the communication from both Churchills and the contractors has been woeful yet they are regularly being contacted to renew their policy. Seems to me that your customer service is great when taking money, not so good should you have a claim. I don't want them contacted again asking them to renew! Please sort this mess out!” PLEASE SAVE YOURSELF THE GRIEF AND GO ELSEWHERE! Reviewed on: 1st October 2020

Home insurance to suit our needs.

Lengthy form filling resulting in purchase of policy from Churchill. Reviewed on: 12th August 2019

Great

Price and cover are great value Reviewed on: 12th August 2019

Excellent, comprehensive policy

It was so easy to see exactly what cover was offered and the price for the product. I trust the Churchill name so I was happy to purchase from them even though they were not the cheapest on the price comparison site I used. Reviewed on: 12th August 2019

Excellent service on the telephone

I was for leaving for a cheaper policy with the same cover but was happy to pay a littlebit more for Churchill after conversation on the phone but it was reducedfrom the original quote Reviewed on: 11th August 2019

Great value

Great value insurance With a brand leader Reviewed on: 11th August 2019

Churchill you absolutely rock!

The whole Churchill experience is perfect. The well trained staff, the pricing and the comprehensive cover. They make me feel safe, secure and properly looked after Reviewed on: 10th August 2019

Brilliant

Website was easy to use, price was very good and policy covered everything we needed plus more. Reviewed on: 10th August 2019

Excellent customer service staff

Easy to renew. Discount given. Comprehensive policy. Knowledgeable staff in England. Prices competitive Reviewed on: 9th August 2019

Insurance one call away & you speak to a person not a machine or buttons

Done very quickly people on the phone not machine better all in one phone call Reviewed on: 9th August 2019

Quick and efficent

Contacted Churchill to amend my policy , found it very easy and quick and efficient to do this and the advisor was clear and explained all my needs would recommend Reviewed on: 9th August 2019

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