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Churchill Insurance: Home insurance reviews

Name: Home insurance
Rating: 4.22 (162 reviews)

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4.03

Based on 162 reviews, last reviewed 2nd Dec 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

19%

11%

Latest highest rating:

4

Overall Good Service Been with Churchill for many years, and always had good service. They are not quite as good as they were on price competitiveness. Reviewed on: 8th September 2025

Latest lowest rating:

1

CATASTROPHIC INCOMPETENCE AND PRESSURE TACTICS I am a NON-FAULT customer, yet the claims process with Churchill has been appalling and indicative of deliberate tactics to discourage me from pursui... Read more Reviewed on: 2nd December 2025

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About this product

Churchill have two home insurance products to choose from.

The Home Insurance option is a standard policy. Churchill’s Home Plus policy includes all the features of Home Insurance but with extras included, such as cover for accidental damage, home emergency cover and family legal protection.

Churchill home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Churchill before, you can also leave a review and share your experience.

Churchill Insurance Home insurance reviews (162)

Review of the Churchill Insurance, Home insurance:

great service

had a bad flood in hoyse churchill home insurance where very helpful and was dealt with quickly Reviewed on: 4th August 2016

Amendment to the policy.

The amendment was dealt with very efficiently . The advice given on the phone was detailed and very helpful. The amended documents were received within a few days. Reviewed on: 28th August 2019

Great company but.....

Customer service was great with friendly and knowledgeable staff, but the only problem I have is why do the customer not get the best price when offered to renew. I telephone Churchill’s after being given my renewal price and got it slightly cheaper than the previous year and a lot cheaper than the renewal price, so why not offer me this price in the first place., but saying all that , they are a good company. Reviewed on: 27th August 2019

Great service

Everything was great thanks,the lady I spoke to explain everything to me very simply Reviewed on: 27th August 2019

I always find them the cheapest

I have multi car policy in my household and with having house insurance too I get a very good deal that I am happy with. Reviewed on: 27th August 2019

Stress-free and efficient

I have found Churchill to be an efficient and professional company who I consider to be an asset to be health and wellbeing. Little stress and they take care of the rest! Reviewed on: 24th August 2019

Home insurance

I have found Churchill to be user friendly over the years I have used them Reviewed on: 24th August 2019

They don't take the Mick at renewal

Had a good few years of service. Happy to continue. Prices have only risen very slightly so happy with that. No price rise games. I have never made a claim in my life but it's those times when you realise the quality of care, so I can't comment on this aspect. Reviewed on: 23rd August 2019

A company you can trust

The test of a sound insurance company arises when you make a claim. In my case Churchill behaved fairly and efficiently. Reviewed on: 23rd August 2019

A great service

Churchill’s dealt with my claim in a professional and swift manner. Their customer service team were super Reviewed on: 23rd August 2019

Great service provider.

It was straight forward and easy to complete. It is great value for money. Reviewed on: 22nd August 2019

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