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Close Brothers: Car Finance reviews

Name: Car Finance
Rating: 2.03 (65 reviews)

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1.77

Based on 65 reviews, last reviewed 26th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

22%

2 star

71%

Latest highest rating:

5

Always been fairly priced with good support for all... Always been fairly priced with good support for all services they offer. Reviewed on: 24th September 2024

Latest lowest rating:

1

AVOID AVOID Please avoid getting finance from this Company We bought a range rover and have finance with close brothers. We had a fault with the window, one mont... Read more Reviewed on: 26th February 2025

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About this product

Close Brothers offer car finance for both new and used cars, vans and motorbikes across the UK. If you've taken out a car finance policy, you too can leave a Close Brothers car finance review below.

Close Brothers Car Finance reviews (65)

Review of the Close Brothers, Car Finance:

Avoid like the plague

I've been waiting over 3 months for Close Bros to approve a repair on my vehicle. Their call system is atrocious, I've typically been waiting to speak to a call handler for between 1 to 3.5hrs. When they do answer and aren't able to transfer my call, I request a callback for a claims handler or manager but they don't have the decency to return my call. If you can get finance with another company, please do. You'll save yourself time, stress and hassle. Horrendous customer service Reviewed on: 18th January 2024

Finance

Helpful and a quick return have use close brothers a few times Reviewed on: 17th September 2023

Car

Paid of my 5 year hp with you in May this year pleased with the company would love to get another car with you Reviewed on: 13th September 2023

Car insurance

I felt as though they penalised me because of my financial circumstances, I needed to insure my car urgently, the best they could offer me was £206.00 p/m and £1000 excess! Which is ridiculous. I hoped and prayed I would not have to make a claim! I did have to, I was informed that I would have pay the excess, they would arrange for the car to be repaired but they would hold onto the car until it was paid! It was a lot cheaper to get the work done myself! Reviewed on: 10th September 2023

Excellent value

Possibly happy due to getting finance arrangement pre price gouging but happy with the arrangement and access to statements Reviewed on: 22nd August 2023

Be careful read all of the small print

I've just sat and read.my agreement again, I borrowed 10 as I put a large deposit down. Advised a monthly payment I'm paying back 5k interest. Trying to get through to cancel the agreement. Been on hold nearly an hour. First person obviously working feom home answered dropped my call back on hold Reviewed on: 11th August 2023

Honestly don't care about customers

I've had a vehicle financed through them since December 2022. Drove the car for a few days and noticed the car wasn't driving straight. Turns out the veichle had damage from a previous smack that's tried to be covered up off the books. I've emailed and called countless times and no one is ever available to answer. Just a complete joke of a company. I have no access to any other vehicle and I can't even drive this one. Reviewed on: 4th July 2023

Highly recommend company

Very user friendly, fair priced and reputable company! Reviewed on: 16th June 2023

awful company

i had purchased a car using Close Brother MF in 2019 and paid off said car in 2020. They refused to remove the credit markers for 3 years, stating i was defaulting since 2020. (After multiple requests to do so). I made a complaint and they finally removed it from my credit file. i was told i was due 150 compensation, and yet 3 weeks later i still have nothing to show for it. i will be contacting ombudsman with my complaint. Reviewed on: 7th June 2023

Do not use this finance company

Close brothers motor finance have no customer service . As a customer that has paid every payment for 3 years , I had an issue with my bank and 1 payment did not get paid on the date it was due to be paid ( by Direct Debit ) BUT I promptly paid it the following day , they then send me a letter to say they are charging me £25 for a late payment fee and £15 for a that letter , I emailed their complaints department twice and they don’t have the respect to reply . I would not recommend this company or if I ever need finance again it would never be with close brothers !. Reviewed on: 5th June 2023

Bad

I am really disappointed with profesionalism of this company. There works by a bunch of claunes and not a professional. One person wrote back to an email where he was not helpful at all, I waited more than 30 minutes to the phone call, without an answer. This should not treat your clients. Please do not read the highest ratings because they write their employees. I will write everywhere and warned against this company, I regret that I decided to do it Reviewed on: 15th May 2023

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