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Close Brothers: Car Finance reviews

Name: Car Finance
Rating: 2.1 (61 reviews)

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1.92

Based on 61 reviews, last reviewed 24th Sep 2024

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

23%

2 star

70%

Latest highest rating:

5

Always been fairly priced with good support for all... Always been fairly priced with good support for all services they offer. Reviewed on: 24th September 2024

Latest lowest rating:

1

Extremely poor Extremely poor customer service Extremely poor customer service. I decided to cancel my agreement within the first 14 days and clear the balance (as I... Read more Reviewed on: 5th June 2024

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About this product

Close Brothers offer car finance for both new and used cars, vans and motorbikes across the UK. If you've taken out a car finance policy, you too can leave a Close Brothers car finance review below.

Close Brothers Car Finance reviews (61)

Review of the Close Brothers, Car Finance:

Extremely poor

Extremely poor customer service Extremely poor customer service. I decided to cancel my agreement within the first 14 days and clear the balance (as I'm legally and contractually able to do without penalty) however, Close Brothers decided that they would charge this penalty anyway. It's been almost 3 months now and still no further forward. Not one email has been replied to and I have had calls from numerous people in complaints who have been calling me back for almost 2 weeks....never happened. Today I got another holding email saying they hope to have this rectified within the next month. THAT WILL BE 4 MONTHS TO REFUND SOMETHING THEY SHOULD NEVER HAVE CHARGED. Imagine if this was the other way around..... I would have additional interest, late charges and potentially a CCJ. If this is not rectified by Friday 7th June, I will go to the Financial Ombudsman with all of my emails trails. Luckily, I put everything in writing about wishing to exit the agreement within my 14 days and it was sent on day 12 and paid in full. So glad I decided against the car finance now and got out of the agreement in time... Especially after reading how much they are currently being fined for misleading customers with car finance. Very poor and unprofessional Reviewed on: 5th June 2024

Absolutely disgraceful service!

Absolutely disgraceful service from Close Brothers Motor Finance. I was sold a car by a dealer which had a fake service history so I raised a complaint with Close Brothers who informed me that they would look into my complaint. I also provided evidence to support my complaint and I was told that these investigations are normally resolved within 40 days. Well it has now been over 100 days since I first raised the complaint on 02/12/2021 and the case still hasn’t been resolved. Furthermore, I have left multiple messages with the Co-workers of the person who was assigned to my case as I haven’t been able to get through to her and she has not responded to any of my call back requests. The claim handler’s name is a lady by the name of Sinead Miller if anyone has the unfortunate experience of having to deal with this person. I have now filed a claim with the financial ombudsman and also reported the individual claim handler so they will now be taking control of the situation. I urge people to be cautious if taking out car finance with this company as I was sold a car with a fraudulent service history which of course is illegal and yet Close Brothers have refused to help resolve this situation and it’s just caused a lot of unnecessary aggravation. Reviewed on: 24th March 2022

Mix up with pass date charged me 200

Stay clear.bad customer service cant speak English Reviewed on: 27th February 2022

Avoid this finance company!

I would never recommend it to anyone! They are making decision with your own money ! Unless it is their own interest, don’t hold your breath for help! Avoid this at all cost! Reviewed on: 25th January 2022

Appalling!!!!

We took a car over five years finance which we never missed a payment on untill the first lockdown when we asked for a brake which was still hard work to arrange not like other company’s. When the lockdown happened we had about 2 and half years left on the car. After lockdown we arranged a higher monthly payment to cover the missed payments in lockdown. A year and half on my wife had to leave her job so we asked for a break untill she started her new job and had her first payday, this was very stressful, they were rude, sent threatening letters, told us to sell our car and get a car we could afford, it was appalling. The last threatening letter came a week before Christmas telling us they were going to take the car, even though we had told them we will make a payment in January when my wife gets her first pay. They would not listen,, told us we needed to sell the car to one we can afford, we needed to pay £1800 which was mostly debt from the lockdown or we would have the car repossessed even though now there is only one year left to pay. We had a very stressful time with them, really rude and unhelpful, we ended up having to put the £1800 on a credit card even though we could start paying in January. Would never use again. Disgusting company!!!!!! Reviewed on: 17th December 2021

insurance finance for a learner driver

I utilised this company to finance my foster child's car insurance when he was learning to drive - The finance was fair and competitive for what was available on the market - The customer service team were efficient and helpful when contacted - I would utilise this service again. Reviewed on: 10th August 2021

Avoid at all costs!

AVOID AT ALL COSTS ! If you require car finance do yourself a big favour and avoid using this company,No customer support,No repays to emails or telephone calls. my Wife is now left with a car that was faulty from day one and they will do nothing to help even though we are in first 30 days of ownership. all they are concerned about is making sure we pay them, they are worse than useless. I would have given a 0 star rating if it was available. Please AVOID at all costs Reviewed on: 14th July 2021

No problems at all

Bought two cars without any problems Reviewed on: 23rd June 2021

Good

Dealing with this company for two years and no issues at all. Reviewed on: 23rd June 2021

Customer service

Customer service is embarrassing to say the least. Reviewed on: 21st May 2021

Reporting false Information

This company keeps reporting missed payments destroying my credit file they have apologised 3 times and fixed it 3 times this is now the 4th time they have made the same mistake I want answers!!! Reviewed on: 12th May 2021

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