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The Co-operative Bank: Business Account reviews

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1.25
Based on 85 reviews, last reviewed 22nd Jan 2026
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87%

Latest highest rating:

5

club and charity account they dont take off big amounts fir charges etc, they support local causes and groups, they are extremley helpful and friendly in branch and online ev... Read more Reviewed on: 31st January 2023
Joanne Fearn's avatar
Joanne Fearn

Latest lowest rating:

1

MANY hidden charges and extremely long setup process Many hidden charges, extremely long and tedious setup, would not recommend Reviewed on: 22nd January 2026
James's avatar
James
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About this product

The Co-operative Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at The Co-operative Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of The Co-operative Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

The Co-operative Bank Business Account reviews (85)

Review of the The Co-operative Bank, Business Account:

Antiquated

1
I used Co Operative business banking because it was free through the FSB. However I've now moved to a business bank that charges a fee, it's just not worth getting something for nothing if it's not fit for purpose. The website and the app are clunky, lacking vital features and way too slow. If I want to pay for something online using my business bank card, it asks for a pass code that I never set up in the first place. Trying to contact customer services is a joke. Even closing the account is a nightmare. I sent the paperwork to them 9 weeks ago, it's still not closed. The Co Op is so antique that platforms like Free Agent don't even recognise them. Reviewed on: 14th July 2022
Steven Jenkins's avatar
Steven Jenkins

Transfer okay

4
It seemed to take a awhile to set up but I was surprised to see all the DD's etc had transferred without any issues. Reviewed on: 9th February 2020
Alison Latham's avatar
Alison Latham

No problems

3
Polite and helpful staff. No issues. Reviewed on: 16th March 2019
Jayne's avatar
Jayne

Professional and friendly

5
I have banked with the Co-op since 2001 and even though I am frequently offered cash incentives by other banks to transfer I would not do so. When I need to call them, the staff are always helpful and friendly with a great knowledge of their products. Reviewed on: 9th February 2019
David Scooby Jones's avatar
David Scooby Jones

Awful customer service and more expensive than other banks.

3
We have got another bank after some bad experiences - firstly we never had an introductory rate, we got charged for pretty much everything (more than other banks charge) and when I tried to get a new PIN number I had about 100 questions as I couldn't remember my log in and ended up in tears as the lady was so patronising to me. We also had a bad experience with coop insurance a few years ago. I like the shop but not any other of their products! Reviewed on: 6th May 2017
Lucy Rigley's avatar
Lucy Rigley

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