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The Co-operative Bank: Current Account reviews

Name: Current Account
Rating: 4.11 (375 reviews)

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4.01

Based on 375 reviews, last reviewed 10th Oct 2024

75% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

59%

19%

11%

Latest highest rating:

5

Customer service is a breath of fresh air Customer service is a breath of fresh air. UK based member of staff called me to go through setting up my account, recommended a linked saving accoun... Read more Reviewed on: 10th October 2024

Latest lowest rating:

1

I'm autistic and dyslexic I'm autistic and dyslexic and still… I'm autistic and dyslexic and still work full-time and been with coop many years. My tenancy was up 2 weeks ago a... Read more Reviewed on: 27th August 2024

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About this product

The Co-operative (Co-op) Bank Current Account is a free account designed for everyday banking. Customers can redeem rewards for themselves or for charity. The mobile banking app also has a range of features to help you manage your money.

Our Co-op Bank Current Account reviews can give you valuable insight into life as an account holder. Be confident in your new banking provider by reading genuine customer experiences on Smart Money People.

Learn why customers chose this account and how satisfied they’ve been so far. Read about their experiences with the customer service team to see how swiftly the provider deals with customer issues. Find out what money management features are available and how much they’ve helped existing customers. Make an informed decision when opening your new account by reading our Co-op Bank Current Account reviews.

If you have a Current Account with the Co-op Bank, share your experience with others. Tell us how long you’ve had the account and whether it’s your main bank account. What are your favourite features of the account, and is there anything you feel could be improved? Have the money management features helped you understand budgeting better? Would you recommend the account to your family and friends? Write an honest Co-op Bank Current Account review today. Together, we can help people like you make better financial decisions.

The Co-operative Bank Current Account reviews (375)

Review of the The Co-operative Bank, Current Account:

Good ethnically

Contribute lots to community schemes Reviewed on: 14th March 2023

Honest, careful, ethical banking

I bank with the C-op Bank because I can be sure that they do their best to invest my money in ethical ways that reflect my views. They also make the effort to find out what's important to me regarding money and investing. Reviewed on: 18th January 2023

Ethics eco. Ethics

Efficient. human and superb scones Reviewed on: 17th January 2023

Simple, effective and a pleasure to deal with.

Great customer service when you call them up. Simple effective app. Reviewed on: 14th January 2023

Great bank

Straightforward account and easy to use app Reviewed on: 14th January 2023

Absolute cluster... something

This bank couldn't find its own trousers with both its hands. Approach with caution. Reviewed on: 13th January 2023

Ethical provider

Reliable provider of ethical products Reviewed on: 13th January 2023

Account that's almost ideal for basic users

Good basic account that has recently been upgraded to a clearer layout; only issue that although pending balance can be seen, it is still not yet possible to see the details of such transactions Reviewed on: 10th January 2023

Shocking outdated banking and awful response from call handler in fraud team

This bank is shockingly outdated and blaming visa for continuously blocking my card and account . When it is their systems, as other banks are not blocking as frequently as this, I mean after 2 or 3 transactions !! Manager very defensive as soon as she comes on the phone and unable to show any empathy or willingness to solve the issues ! Terrible managerial skills ! I would not recommend using this bank , call system is awful , have to wait for 60 mins at least , and they really do not appear to care ! Moving to another bank as we don’t have to put up with this shocking customer service ! Reviewed on: 6th December 2022

Great bank

They have green policies and have humanitarian leanings. They also help with food banks. Reviewed on: 13th October 2022

Disappointed

I have banked with the Co op Bank for many, many years. I have always been proud of 'my' bank for their excellent customer service but since the pandemic, I have experienced nothing but frustration. The last time I tried to contact Customer Services, I waited 30 minutes, was disconnected from the person I finally got to speak to and then had to wait another 30 minutes to speak to someone. The entire process cost me over £6 in call charges. Whenever I use the messaging function, to seek solutions to banking issues, I get a message back to say I need to call Customer Services. I'm exploring options to move to another bank. Reviewed on: 29th September 2022

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The Co-operative Bank: Current Account reviews

75% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

The Co-operative Bank Current Account reviews (375)

Good ethnically

Honest, careful, ethical banking

Ethics eco. Ethics

Simple, effective and a pleasure to deal with.

Great bank

Absolute cluster... something

Ethical provider

Account that's almost ideal for basic users

Shocking outdated banking and awful response from call handler in fraud team

Great bank

Disappointed

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