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Coverwise: Annual Travel Insurance reviews

Name: Annual Travel Insurance
Rating: 1.91 (64 reviews)

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1.94

Based on 64 reviews, last reviewed 12th Mar 2025

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

14%

71%

Latest highest rating:

4

Good enough! Clear messaging and easy to understand but long to claim and old clunky website Reviewed on: 11th September 2024

Latest lowest rating:

1

Avoid Coverwise at All Costs. A Complete Nightmare! If I could give Coverwise zero stars, I would. It has taken them FOUR MONTHS to review my claim, dragging me through endless hoops, requesting documen... Read more Reviewed on: 12th March 2025

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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Coverwise travel insurance reviews can help you find out what othe...

Coverwise Annual Travel Insurance reviews (64)

Review of the Coverwise, Annual Travel Insurance:

Cover wise and AXA - travel insurance scamming companies

Terrible companies bought travel insurance with coverwise who use AXA as their provider. Missed flights due to contracting a norovirus just before return flights to uk from S.A and had to rebook also was travelling with a baby. Contacted the insurance claim line to ask what was required and to start a claim, provided everything they asked for doctors reports, flight cancellations confirmation, flight rebooking details. On return to uk they then asked for access to SA clinical r... Reviewed on: 25th July 2023

Avoid no response when making a claim

Unfortunately in my experience with a travel insurance claim it has been 3 months and I’ve had no update on my claim or when it will be assessed. I am having to now raise this with the financial ombudsman as AXA, who act on behalf of coverwise for claims, keep delaying assessing the claim. I’ve been told dates of when it will be reviewed by that just keep passing. Even after raising a complaint my claim is still being ignored. I would not recommend this company as this has been ... Reviewed on: 20th August 2024

Do not pay out on lost luggage!

After the airline losing my luggage, Coverwise informed me they do not pay out on luggage that has been checked in!! Total joke as this is when it is at risk. Reviewed on: 6th August 2024

Do not choose!

Luckily it didnt come to having to claim - yet. But i had a question about something and noone cared to reply to my emailsl, and it wasnt cheap! i also bought an annual worldwide policy hoping to receive good customer service, but they dont respond, they are impossible to reach, makes you think you have been scammed. Reviewed on: 16th December 2023

Never use the online website, its a trap!

"You need to carefully read your policy not once, but twice, or even three times, because there may always be situations where you are not covered. Make sure to understand the definition of a 'trip' (typically from home to home, not to a different country). Check your dates meticulously, as even a deviation by just an hour or a day can render your entire trip uncovered. Avoid ordering insurance online without due diligence, as clicking and accepting a contract inadvertently is a... Reviewed on: 26th August 2023

Cheap and cheerful

I have used Coverwise for two years in a row for travel insurance. It is easy to understand what is included in the policy, and I was able to change policies this year when an unexpected trip came up, without much fuss. Reviewed on: 17th August 2023

Affordable cover

I have used them for many years. Good and simple. Reviewed on: 12th August 2023

Easy and great value

Easy to complete and great value cover. Used by all the family and repeat purchases. Reviewed on: 8th August 2023

Easy process reasonable price

Very easy process for taking out insurance, reasonably priced for what it was but make sure to check the fine print as cancellations due to strikes wasn’t included if the strikes had already been announced. Many insurers have this term but not all, so I ended up taking out a second insurance policy with another company for my first trip to cover planned strikes Reviewed on: 8th August 2023

Just don't do it

Still waiting to get my refund, the fracture has healed but the anxity coverwise has caused hasn't. Just don't use them. Reviewed on: 27th July 2023

7 Months and waiting just to get one night in a hotel paid out!

They are cheap for a reason. 7 months of calls and emails and still no pay-out. Avoid them and parent group AXA. Now renewed with AVIVA for peace of mind. Reviewed on: 20th January 2023

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