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Darlington Building Society: Savings reviews

Name: Savings
Rating: 4.91 (12342 reviews)

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4.91

Based on 12,342 reviews, last reviewed 19th Feb 2026

61% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Convenient .& Friendly Convenient . Easy. Staff are nice.&friendly. Reviewed on: 19th February 2026

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Latest lowest rating:

2

In branch service review Products department have got it all wrong - reducing rate on popular accounts like special occasion saver/regular saver will lose customers to rivals ... Read more Reviewed on: 11th July 2025

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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Darlington Building Society Savings reviews (12342)

Review of the Darlington Building Society, Savings:

Middlesbrough branch review

I have always had a good service - the staff are always obliging and smiling. Reviewed on: 24th January 2017

Friendly and helpful staff.

Friendly and helpful staff. Informative website. Reviewed on: 29th January 2026

They are good but they MUST produce a banking App

They are good but they MUST produce a banking App Reviewed on: 29th January 2026

Annual Savings review

Have an Annual Savings review - always found Darlington Building Society staff to be very helpful with renewing ISA's and other savings accounts. Reviewed on: 29th January 2026

When things are going well, they are fine, BUT

When things are going well, they are fine. However, when there is a problem, they are poor at communicating with customers. For example, there was a recent problem with interest payments on regular savings accounts which took 3 weeks to resolve. The home screen showed a message that the problem would be resolved “shortly”. Also, the next interest payment date for regular savings accounts is wrong and remains wrong. Reviewed on: 29th January 2026

Great service lovely branch staff lovely

Great service lovely branch staff lovely Reviewed on: 29th January 2026

Very helpful staff great information and products

Very helpful staff great information and products Reviewed on: 29th January 2026

Overall great customer service.

I rang as I never received a confirmation email of my account that I set up online. In particular Simon McCabe (Customer Contact Administrator) was very helpful and informative in advising me on my account and how I could get funds in to my account. Very easy to contact a person by telephone which is just great! Reviewed on: 27th January 2026

Excellent customer service - went above and beyond t...

Excellent customer service - went above and beyond to help all members of my family save! Reviewed on: 26th January 2026

very helpful and explained everything well

very helpful and explained everything well Reviewed on: 23rd January 2026

Great branches and friendly staff

Darlington Building Society have made it very easy to manage my money. Having that branch presence in so many North East towns helps me withdraw cash quickly when needed. I love the online banking bit too - great to double check every lines up. I think they have fixed their passbook printers too because it's looking so much nicer now. Thanks to all of the friendly faces at Darlington Reviewed on: 22nd January 2026

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