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Darlington Building Society: Savings reviews

View other Darlington Building Society products
4.90
Based on 12,464 reviews, last reviewed 9th May 2026
59% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Helpful and friendly Efficient, friendly and gave helpful advice for future transactions. Reviewed on: 9th May 2026
Debbie C's avatar
Debbie C

Latest lowest rating:

2

Inconvenient and inaccessible at customer cost! After an initial positive experience with DBS, I am shocked that since Jan 2026 they no longer have card machines in their buildings!? This makes it i... Read more Reviewed on: 17th April 2026
PF's avatar
PF
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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Savings reviews (12464)

In branch service review

5
Always get an excellent service from the staff. Very friendly building society it has always been like this for years. Reviewed on: 29th January 2025

In branch service review

5
Very pleased, assistant very friendly, polite and professional. Reviewed on: 29th January 2025

In branch service review

5
Easy to deal with and everything explained well. Reviewed on: 28th January 2025

In branch service review

5
Lovely, welcoming, lovely cuppa and an offer of a biscuit. Smiley staff, lovely building/smart place, efficient. Reviewed on: 28th January 2025

In branch service review

5
Everybody is very pleasant and very helpful. Reviewed on: 28th January 2025

In branch service review

5
Great customer service. Friendly. Reviewed on: 28th January 2025

In branch service review

5
Lovely friendly staff. Nice tidy branch. Reviewed on: 28th January 2025

In branch service review

5
Jasmine was very helpful and polite and cheerful. I'd give her 10 score. Reviewed on: 28th January 2025

Disappointed with IT changes.

4
Since you have changed your IT system I’ve found it very difficult and confusing. I spoke to customer service who were excellent; patient and helpful, but the systems remain difficult to access and navigate which has been enormously frustrating and despite support from other members of my family it’s not been possible to resolve this. I’m 83 years old and working with your IT has been exasperating, however, your customer service staff particularly Simon have been excellent. Reviewed on: 27th January 2025
Phil 's avatar
Phil

In branch service review

5
Excellent service, very informative and helpful. Reviewed on: 27th January 2025

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