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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.83
Based on 942 reviews, last reviewed 3rd Mar 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

Best customer service and great rates Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a ... Read more Reviewed on: 3rd March 2026
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Fern

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (942)

Mortgage branch review

5
Stockton branch were very good, Suzanne Eccleston very helpful, Local branch for face to face contact Reviewed on: 16th October 2020
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Mortgage branch customer

I found Paula Marshall to be incredibly helpful, polite, courteous and professional with a very friendly and approachable demeanour.

5
Paula is a true Ambassador for Darlington Building Society and based on my dealings with her I would and will recommend your business to any anyone looking for a mortgage, re-mortgage or further advance on there existing mortgage. Reviewed on: 13th October 2020
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DBS Verified Member

Stress free

5
Ann is amazing, she makes you feel at ease and helps in anyway she can. Remortgaging can be a stressful thing but she is honest , helpful and lovely to talk to . Reviewed on: 12th October 2020
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DBS Verified Member

Mortgage branch review

5
Difficult time to judge as a business due to Covid 19 restrictions Reviewed on: 12th October 2020
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Mortgage branch customer

Mortgage branch review

5
Can never get hold of anyone on the phone - long message but not called back. Suggest manning the phone lines :-) Reviewed on: 6th October 2020
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Mortgage branch customer

Mortgage review

5
Personal service and being able to ask for a balance and discuss your mortgage is a real plus. Three days Reviewed on: 25th September 2020
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Mortgage customer

Excellent

5
Spoken to Cheryl Allen who was very professional and very helpful. When undertaking things off this nature we have many questions and she has helped me all the way. It is nice and rare to get this kind of service Andy Reviewed on: 24th September 2020
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DBS Verified Member

Mortgage review

5
Very straight forward "product switch" Reviewed on: 21st September 2020
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Mortgage customer

Mortgage review

5
Good service, will ring at a time to suit us, knowledgeable staff, friendly staff Reviewed on: 19th September 2020
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Mortgage customer

Service was excellent

5
From start to finish service given by Cheryl Allan has been friendly and extremely helpful. Reviewed on: 18th September 2020
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DBS Verified Member

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