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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.76
Based on 970 reviews, last reviewed 3rd Sep 2026
38% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

First Time Buyer - Ann I honestly cannot recommend Ann enough. I came to her after a previous experience with another mortgage advisor had left me feeling hopeless and convi... Read more Reviewed on: 3rd September 2026
Georgia C's avatar
Georgia C

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
LH's avatar
LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (970)

Mortgage review

5
Easy to talk to and prompt with any replies Reviewed on: 26th January 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
The ability to make ad hoc mortgage repayments more frequently Reviewed on: 26th January 2021
Mortgage customer's avatar
Mortgage customer

Amazing Building Society

5
Always receive wonderful customer service from DBS and have been a member for years. Wouldn’t go anywhere else for saving my money! Reviewed on: 26th January 2021
aswainston's avatar
aswainston

Mortgage review

5
Darlington staff have always been very professional helpful everyone I have contacted there and of all times friendly and finding time to explain. Reviewed on: 25th January 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Very easy to deal with and quick Reviewed on: 24th January 2021
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
The staff in the Middlesborough branch have always been friendly and helpful. Telephone support from Darlingotn Head Office regarding my mortgage was excellent Reviewed on: 22nd January 2021
Mortgage customer's avatar
Mortgage customer

Fantastic service

5
Recently opened a savings account via phone/ post. Thoroughly impressed despite current restrictions. Reviewed on: 22nd January 2021
Beth's avatar
Beth

Fantastic Service

5
Perfect service start to finish. No call centres, no robots on the phone, no automated emails. A real person working with you every step of the way! 5* to be sure Reviewed on: 21st January 2021
Mark Redhead's avatar
Mark Redhead

Mortgage review

4
I applaud the willingness to advance loans to over 75s even allowing for Covid restrictions communications have been rather slow Reviewed on: 20th January 2021
Mortgage customer's avatar
Mortgage customer

Customer Service

5
Excellent service in the bishop Auckland branch was immediately greeted by Lauren and she helped me open my first savings account with DBS by asking questions and made sure i opened the correct account that suited my needs. Reviewed on: 19th January 2021
Matt goundry's avatar
Matt goundry

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