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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.83
Based on 907 reviews, last reviewed 1st Dec 2025
72% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
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2%
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1%
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2%

Latest highest rating:

5

Paula Marshall provided an excellent service, she re... Paula Marshall provided an excellent service, she responds to calls and messages promptly and couldn't be any more helpful Reviewed on: 1st December 2025
Niki's avatar
Niki

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025
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Ricardo
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (907)

Mortgage review

5
Staff very approachable, helpful, personable. No recommended changes Reviewed on: 6th March 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
The advice I was given was clear and informative which enabled me to make a confident decision. My adviser was friendly, polite and efficient. No complaints!! Reviewed on: 29th February 2020
Direct Sales branch customer's avatar
Direct Sales branch customer

Tubwell Row branch review

5
Communication was excellent with our mortgage adviser Reviewed on: 27th February 2020
Tubwell Row branch customer's avatar
Tubwell Row branch customer

Mortgage

5
Great advice from my mortgage advisor Cheryl, very helpful and understanding of our situatuon Reviewed on: 6th February 2020
Clare's avatar
Clare

Great support for a complex customer

5
I didn’t think I could get a mortgage for my client, however, Chris, the BDM went over and above to find a solution that allowed an elderly client to remain in their home. Reviewed on: 6th February 2020
Joe's avatar
Joe

Mortgage review

5
All your staff are very cheerful and helpful at this minute I believe there is very little you could do better Reviewed on: 5th February 2020
Direct Sales branch customer's avatar
Direct Sales branch customer

Mortgage review

5
Although I dealt with you via a broker, the service was very efficient and personal throughout. A breath of fresh air. Thank you! Reviewed on: 4th February 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Very smooth process with no complaints Reviewed on: 2nd February 2020
Direct Sales branch customer's avatar
Direct Sales branch customer

Mortgage review

4
The application process has been straight forwards. The process took a very long time and I was asked for information at multiple stages - would be better to request everything in one go. Reviewed on: 1st February 2020
Direct Sales branch customer's avatar
Direct Sales branch customer

Mortgage review

4
First time user / borrower. New customer Reviewed on: 30th January 2020
Mortgage customer's avatar
Mortgage customer

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