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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.77
Based on 965 reviews, last reviewed 30th Jun 2026
68% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

10/10 service Very easy to speak to customer services. Provided with the right mortgage with ease Reviewed on: 30th June 2026
G H's avatar
G H

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (965)

Mortgage review

2
Incredibly slow service, particularly valuation which was promised in 72 hours but took clsoer to 3 months. Very poor response to Covid, service greatly impacted Reviewed on: 22nd December 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Received the mortgage when required no problem with no problems. COuld not fault the service Reviewed on: 18th December 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Nothing I am pleased with the service in trying this Reviewed on: 16th December 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

3
Transparent and constant communication Reviewed on: 30th November 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Prompt responses to queries and nice to deal with Reviewed on: 27th November 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
In 2014 no High St. lender would give me a mortgage but Darlington BS did. Reviewed on: 24th November 2020
Mortgage customer's avatar
Mortgage customer

Friendly and stress-free service

5
The mortgage advisor I spoke with today, Ann, was so very friendly and helpful. She explained everthing I needed to know about my mortgage offers in a clear, novice-friendly way which ensured that I understood all my options and felt happy and confident that I was making a fully informed descicion. Reviewed on: 17th November 2020
DBS Verified Member's avatar
DBS Verified Member

Moving house - thank you

5
Cheryl my mortgage advisor has been amazing throughout this whole process, she has answered all of my questions and helped me to understand the process involved, shes gone out of her way to make the application process go as amooth as possible and have all documents i needed etc ready. Thank you so much for all your help it really is appreciated. Reviewed on: 9th November 2020
DBS Verified Member's avatar
DBS Verified Member

Mortgage review

4
Good customer service but disappointingly slow in approving mortgage which nearly lost the purchase Reviewed on: 3rd November 2020
Mortgage customer's avatar
Mortgage customer

Mortgage branch review

5
It was nice to feel unjudge being I am on benefits for certain genuine reasons, sooo thanks Reviewed on: 26th October 2020
Mortgage branch customer's avatar
Mortgage branch customer

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