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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.77
Based on 965 reviews, last reviewed 30th Jun 2026
68% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

10/10 service Very easy to speak to customer services. Provided with the right mortgage with ease Reviewed on: 30th June 2026
G H's avatar
G H

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (965)

Mortgage branch review

5
Accounts, had a help to buy ISA and now a mortgage with yourselves. The services offered aregreat and staff you have are second to none Reviewed on: 24th October 2020
Mortgage branch customer's avatar
Mortgage branch customer

Ann Martin

5
Ann was so friendly and approachable with all questions asked. She really put us at ease. Thank you Ann Reviewed on: 23rd October 2020
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DBS Verified Member

Mortgage branch review

5
Simple clear explaining through the application process. Fully satisfied. Thank you Reviewed on: 20th October 2020
Mortgage branch customer's avatar
Mortgage branch customer

Mortgage branch review

5
Stockton branch were very good, Suzanne Eccleston very helpful, Local branch for face to face contact Reviewed on: 16th October 2020
Mortgage branch customer's avatar
Mortgage branch customer

I found Paula Marshall to be incredibly helpful, polite, courteous and professional with a very friendly and approachable demeanour.

5
Paula is a true Ambassador for Darlington Building Society and based on my dealings with her I would and will recommend your business to any anyone looking for a mortgage, re-mortgage or further advance on there existing mortgage. Reviewed on: 13th October 2020
DBS Verified Member's avatar
DBS Verified Member

Stress free

5
Ann is amazing, she makes you feel at ease and helps in anyway she can. Remortgaging can be a stressful thing but she is honest , helpful and lovely to talk to . Reviewed on: 12th October 2020
DBS Verified Member's avatar
DBS Verified Member

Mortgage branch review

5
Difficult time to judge as a business due to Covid 19 restrictions Reviewed on: 12th October 2020
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Mortgage branch customer

Mortgage branch review

5
Can never get hold of anyone on the phone - long message but not called back. Suggest manning the phone lines :-) Reviewed on: 6th October 2020
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Mortgage branch customer

Mortgage review

5
Personal service and being able to ask for a balance and discuss your mortgage is a real plus. Three days Reviewed on: 25th September 2020
Mortgage customer's avatar
Mortgage customer

Excellent

5
Spoken to Cheryl Allen who was very professional and very helpful. When undertaking things off this nature we have many questions and she has helped me all the way. It is nice and rare to get this kind of service Andy Reviewed on: 24th September 2020
DBS Verified Member's avatar
DBS Verified Member

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