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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.83
Based on 942 reviews, last reviewed 3rd Mar 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

Best customer service and great rates Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a ... Read more Reviewed on: 3rd March 2026
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Fern

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Darlington Building Society Mortgages reviews (942)

Review of the Darlington Building Society, Mortgages:

Darlington BS excellent service by far

5
Darlington Building Society have come as a boon to us at the right time. We got our 1st house mortgage approved by them when none of banks were ready to pitch in! Always been a great service working with representatives of DBS. Cheers to team. Reviewed on: 17th April 2025
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Nilofar

Mortgage review

5
The whole process went very smoothly. I was kepy informed all the way through Reviewed on: 26th June 2019
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Mortgage customer

Mortgage review

5
Excellent customer service, quick response and decision making Reviewed on: 25th June 2019
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Mortgage customer

Mortgage review

5
Everything was outstanding, truly professional and incredible customer service Reviewed on: 24th June 2019
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Mortgage customer

Mortgage review

5
That each case is taken on a personal level and assessed on an individual basis - not 1 cap fits all. Really well done. It has helped us to help ours! Reviewed on: 15th June 2019
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Mortgage customer

Mortgage review

5
Smooth process and very quick to address any issues Reviewed on: 13th June 2019
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Mortgage customer

Mortgage review

5
My criteria was very particular and Darlington catered to my every need. Only criticism is that it took them so long to review my application Reviewed on: 10th June 2019
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Mortgage customer

Mortgage review

4
Slight delay (21 days) on the underwriting. Other than this everything else is fine. This was explained Reviewed on: 8th June 2019
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Mortgage customer

Mortgage review

5
Brilliant personal customer service on completion day rang Darlington and received a response within 10 minutes Reviewed on: 6th June 2019
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Mortgage customer

Mortgage review

5
How when I rang I got answers straight away Reviewed on: 4th June 2019
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Mortgage customer

Tubwell branch review

5
Felt a warm, professional and personal service. Each department delivered efficient and prompt service. We have been delighted with the relationship both now and over a period of 25 years plus. Reviewed on: 4th June 2019
Tubwell branch customer's avatar
Tubwell branch customer

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