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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.76
Based on 970 reviews, last reviewed 3rd Sep 2026
38% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

First Time Buyer - Ann I honestly cannot recommend Ann enough. I came to her after a previous experience with another mortgage advisor had left me feeling hopeless and convi... Read more Reviewed on: 3rd September 2026
Georgia C's avatar
Georgia C

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
LH's avatar
LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (970)

Mortgage review

3
Massive delay with mortgage coming through. However I did have a complicated application Reviewed on: 10th March 2019
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
The process was quite slow in m case due to checks I believe at one point you were awaiting a valuation fee but step change had not been informed Reviewed on: 6th March 2019
Mortgage customer's avatar
Mortgage customer

Mortgage review

2
The original mortgage offer agreed by all overturned by underwriters at 11th hour. Leaving no choice but to take a product which is unsuitable and probably unsustainable Reviewed on: 1st March 2019
Mortgage customer's avatar
Mortgage customer

Common sense Lending

5
Darlington are a breath of fresh air in a “computer says no” market. Always willing to listen and consider cases that will not fit into a “one size fits all box”. The team go above and beyond basic underwriting by actually talking to brokers to ensure they fully understand each case and get offers out. Thank you Darlington! Reviewed on: 17th January 2019
Collette Waugh's avatar
Collette Waugh

Mortgage review

5
Product suits our need. You could increase the speed at which your mortgage offer is issued Reviewed on: 13th January 2019
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
No further comments at this stage. Reviewed on: 12th January 2019
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Everytime done via email or mail very efficient, hassle free and quick. Reviewed on: 9th January 2019
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
We have been with Darlington B.S for 16 years and always received excellent service an all 3 house moves. Reviewed on: 8th January 2019
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
Person dealing with my case changed a few times and caused a bit of delay and repeatinf of information. But overall very satisfied Reviewed on: 7th January 2019
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Found the service from Darlington very proffesional at all times. Any queries were dealt with quickly and appropriately. Reviewed on: 6th January 2019
Mortgage customer's avatar
Mortgage customer

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