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Darlington Building Society: Mortgages reviews

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4.84
Based on 904 reviews, last reviewed 23rd Oct 2025
13% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
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2%
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1%
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Latest highest rating:

5

Great customer service Customer service was outstanding when obtaining original mortgage and then moving to a new property. Very quick responses and friendly people. Cheryl ... Read more Reviewed on: 23rd October 2025
Jack H's avatar
Jack H

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025
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Ricardo
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (904)

Mortgage review

3
My negative comment would be the turnaround time of decisions when they are important to the client. We did get the monies eventually but we required the builder to stop building whilst we awaited decisions. Reviewed on: 14th November 2017
J Berrington's avatar
J Berrington

Mortgage review

3
Processing is very slow. Need to update systems, e.g. email credit checks, applications etc. We nearly lost our house purchase due to delays in getting the lending agreed. Reviewed on: 11th November 2017
Mrs Shepherd's avatar
Mrs Shepherd

Mortgage review

5
Quick professional service. What else do you need! Reviewed on: 11th November 2017
Barry's avatar
Barry

Mortgage review

5
The fact that you are so friendly on the phone and so very helpful. Thank you. Reviewed on: 8th November 2017
Mrs Waugh's avatar
Mrs Waugh

Mortgage review

5
Staff connection and interaction is first class. Definitely a cut above any other bank I have dealt with. Excellent! Reviewed on: 5th November 2017
Roger's avatar
Roger

Redcar branch review

5
Redcar branch were very helpful. Emailed our consent forms to the Darlington branch to enable us to complete. Reviewed on: 2nd November 2017
Teresa's avatar
Teresa

Mortgage team review

5
Darlington Building society easy to deal with and very helpful. Enact Solicitors however made a few mistakes. Overall satisfied Reviewed on: 30th September 2017
Faye S's avatar
Faye S

Mortgage team review

5
We have used the Darlington BS for many years and never consider to go anywhere else Reviewed on: 1st September 2017
Sandra B's avatar
Sandra B

Tubwell Row branch review

5
From the very start of our application, we received a friendly and informative service it could not be better Reviewed on: 29th August 2017
D Hedley's avatar
D Hedley

Mortgage review

5
Excellent service in setting up a mortgage for us. Excellent customer service when dealing with my questions. Very polite, very professional Reviewed on: 29th August 2017
D Aldridge's avatar
D Aldridge

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