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Darlington Building Society: Mortgages reviews

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4.84
Based on 907 reviews, last reviewed 1st Dec 2025
58% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
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2%
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1%
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Latest highest rating:

5

Paula Marshall provided an excellent service, she re... Paula Marshall provided an excellent service, she responds to calls and messages promptly and couldn't be any more helpful Reviewed on: 1st December 2025
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Niki

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025
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Ricardo
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (907)

Mortgage Team branch review

5
Staff helpfulness - updates and friendliness Reviewed on: 1st June 2017
B Hawes's avatar
B Hawes

Mortgage Advice in Middlesbrough Superb

5
Came into Middlesbrough branch to reduce our term on our mortgage. We sat down with Tracy and found her advice invaluable. She had explained everything in good detail giving us a better understanding. Always found the service from Middlesbrough branch excellent. Reviewed on: 19th May 2017
Christine's avatar
Christine

Fantastic service in Middlesbrough

5
Fantastic service when opening my Help To Buy ISA in Middlesbrough branch, would definitely recommend to friends and family! Reviewed on: 18th May 2017
Becca Prest's avatar
Becca Prest

Mortgage team review

4
Steady but got there in the end. Unlikely to recommend as used a mortgage broker so would recommend a mortgage broker. No problems with your help and lending though. thanks. Reviewed on: 12th May 2017
R Featherstone's avatar
R Featherstone

Mortgage team review

5
We felt we had very personal service with a minimum of fuss and communication Reviewed on: 11th May 2017
Melissa S's avatar
Melissa S

Mortgage team review

4
Like product offers. Need to deal with all potential queries in one go and early decision on these queries Reviewed on: 10th May 2017
Mrs Nice's avatar
Mrs Nice

Mortgage team review

5
I like everything about their excellent customer service and their willingness to offer a mortgage to buy my first home. Reviewed on: 9th May 2017
P Ametewee's avatar
P Ametewee

Mortgage team review

5
ABSOLUTELY AMAZING: customer-focused, judged as an individual, not a set of figures on application form. Julie B - 10/10 thank you! Reviewed on: 8th May 2017
Lic C's avatar
Lic C

Mortgage team review

5
ABSOLUTELY AMAZING: customer-focused, judged as an individual, not a ‘set of figures’ on application form. Julie B - 10/10 thank you! Reviewed on: 8th May 2017
Lic C's avatar
Lic C

Mortgage team review

5
Prompt, friendly service. Understanding our needs. Shame there arent more branches outside of the Darlington area. Reviewed on: 7th May 2017
Karen G's avatar
Karen G

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