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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.77
Based on 965 reviews, last reviewed 30th Jun 2026
68% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

10/10 service Very easy to speak to customer services. Provided with the right mortgage with ease Reviewed on: 30th June 2026
G H's avatar
G H

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (965)

Loyal customers are not supported

1
We have had our mortgage and savings accounts with the Darlington for over five years. During a routine renewal they have changed criteria making meaning we did not tick every box. Despite the fact that our previous history was excellent they still made a huge song and dance. Terrible customer service - excellent products just zero person centered service. Reviewed on: 9th July 2018
Kerry 's avatar
Kerry

Mortgage review

5
When calling the office all staff are pleasant, efficient and happy to help. They will give their names clearly and deal with matters promptly Reviewed on: 3rd July 2018
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Quite happy with the quick efficient service that we received. Reviewed on: 16th June 2018
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
My experience has been outstanding. Thank you for enabling us to get a home. Reviewed on: 13th May 2018
Mortgage customer's avatar
Mortgage customer

Cockerton Branch review

5
Really helpful on the accounts. Great advice. Reviewed on: 9th May 2018
Cockerton Branch customer's avatar
Cockerton Branch customer

Mortgage review

5
The only slight negative we would make would be to say we would have found it a lot easier and quicker if all documentation required was asked in one go. Reviewed on: 2nd May 2018
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
Like the fact that mortgage applications are assessed by people, not just computer software Reviewed on: 22nd April 2018
Ms Snowball's avatar
Ms Snowball

Mortgage review

5
Easy communications with the society; and best offer of loan. Reviewed on: 16th April 2018
B Oograh's avatar
B Oograh

Mortgage review

5
We were more than satisfied with the process. Reviewed on: 7th April 2018
Mr & Mrs Newcombe's avatar
Mr & Mrs Newcombe

Mortgage review

5
Joanne Craggs was amazing throughout our mortgage journey. So helpful and professional, thank you so much for everything. Highly recommended. Reviewed on: 5th April 2018
Waud's avatar
Waud

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