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Dial Direct: Car insurance reviews

Name: Car insurance
Rating: 3.08 (26 reviews)

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2.82

Based on 26 reviews, last reviewed 5th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

31%

23%

2 star

38%

Latest highest rating:

4

Daily direct offered a competitive quote communicati... Daily direct offered a competitive quote communication was good and clear. Reviewed on: 5th September 2025

Latest lowest rating:

1

Avoid at all costs. Avoid at all costs. Just an awful company. No communication at all,they make you ring them. A miscommunication from what i thought was a cancelled pol... Read more Reviewed on: 27th February 2025

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About this product

Dial Direct car insurance has a standard level of cover or you can choose a Premier Car Insurance package.

Dial Direct car insurance has a 24-hour claims line and you can manage your policy 24/7 online. You can tailor your Dial Direct car insurance with a range of optional extras including legal protection and keycare cover.

Dial Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Dial Direct before, you can also leave a review and share your experience.

Dial Direct Car insurance reviews (26)

Review of the Dial Direct, Car insurance:

Thieves and liars

they were alright until i looked into changing from van to car insurance. First quote was around 750 annually. I called back after moving some funds around and was then quoted 3500, and the 750 was a monthly payments I DID NOT agree to go ahead with the change, I cancelled my policy and attempted to get insurance elsewhere, just to find they had taken the funds from my account anyway. At no point had I agreed to go ahead with the payment. Called them up and they claimed there was no payment taken, well my bank statements disagree. Robbing C***S Reviewed on: 26th January 2025

Total headache of an Insurance Company

I have had my car insured by this company for about a month. In this time they have increased the policy amount, and overcharged on my first direct debit by more than double the agreed instalment amount. They have sent me letters to say the policy value was reduced, when in fact it increased value on the letter. I have complied with all of their requirements in terms of providing NCD and no details on the policy have changed. I have now been informed that it will take up to 8 weeks to review my complaint while I continue to be charged above the original amount agreed for the policy. I only went with this company because of the low price and road side assistance recovery. I would never take another policy out with them again and will definitely go with more reputable companies in future. Reviewed on: 11th May 2021

Pet Insurance Reviewer

usually cheaper than other companies Reviewed on: 17th December 2016

Brilliant Customer Service

DD put up our Insurance on 2 cars this year but after giving them a quick buzz we ended up with all bells and whistles on both cars for less than £350 this year. The rep was amazing in how she managed to get our prices down and touch wood we have had no problems for the second year running Reviewed on: 30th October 2016

lesser known but good company

Have provided the lowest price for fully comp car insurance for the last two years for me even as a newly passed driver, also throw in additional perks such as free breakdown cover and can always get through to them relatively quickly on the phone. Reviewed on: 5th August 2016

CheekyCharges

knew the arms were moving us 30 days after renewal - charged me £35 to change addy Reviewed on: 4th March 2016

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