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Direct Line: Car insurance reviews

Name: Car insurance
Rating: 3.77 (356 reviews)

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3.66

Based on 356 reviews, last reviewed 10th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

46%

26%

20%

Latest highest rating:

5

Direct Line - Best Mix of Price and Services Direct Line were significantly cheaper than my current provider and after using several comparison sites, came out as the best combination of price an... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

They scammers. They scammers. Was traffic acccident I ts wasn`t my fault but they charge from me £100. Absolutely criminal and was very rude from phone Reviewed on: 10th November 2025

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About this product

Direct Line provides car insurance for UK customers.

You can choose between three Direct Line car insurance policies: Essentials – entry level cover, Comprehensive and the top level called Comprehensive Plus. Going direct is the only way to get windscreen and misfuelling cover as standard on all levels.

Direct Line car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

Direct Line Car insurance reviews (356)

Review of the Direct Line, Car insurance:

Poor communication on claim handle

I have been with direct line car insurance for more than 15 years . Everything will fine as long as you won’t deal any claims with them Recent experience and also had experience in the past when incident been reported , direct line never communicate back the decision of the claim happend to me back . I have communicated not taking liability when reported incident however without notifying me they took a decision to liable and add claim on me . Poor service of handle of claim . I will never buy from direct line insurance even if it cheaper . Till the renewal letter comes no communication about claim , when I raise complaint . Direct line saying below s, however on page 33 of your policy booklet, it states: "We're entitled to do either of the following: ) Take over and carry out the negotiation, defence or settlement of any claim in your name, or in the name of any other person covered by this policy. ) Start legal proceedings in your name, or in the name of any other person connected to this policy. This can be for your benefit or our own benefit." They took over claim and does not notify you . You must be very careful when dealing with with Direct line claim as they always try to put claim liability on you never try to take your opinion and does not give you to utilise motor legal Reviewed on: 23rd November 2024

No trouble

Easy to talk to, never had a problem with getting through to talk to someone on the phone. They send me reminders every year when my insurance is due. Reviewed on: 1st September 2019

Great service

Chatted to a couple of customer service agents - both knowledgable and friendly , helped me make my final choice with no pressure. Would definitely recommend. Reviewed on: 1st September 2019

Very good service

Good web site easy to explore and cheapest insurance for my situation. Reviewed on: 29th August 2019

Efficient

Very efficient and helpful, always on hand when needed Reviewed on: 26th August 2019

Excellent, helpful when you need them

Someone drove into the back of my car earlier this year and Direct Line has been great helping me sort everything out, making sure I had an appropriate hire car (the first one I was offered was a smart car and I had to try and get a toddler in the back! They immediately upgraded me to a more suitable car). Reviewed on: 20th August 2019

quickly resolved

Direct line were quick to assess my claim and the car was taken away quickly Reviewed on: 15th August 2019

Affordable, convenient and quick Insurance.

The website is easy to use and understand. For a 20tear old driver with no no claims bonus, I was offered a pretty decent price (Without a black box) which is absolutely amazing. However this insurance didn’t offer a lot of deals/ discounts or an incentive. Reviewed on: 13th August 2019

Direct Line First Class Service

Every time I need to contact Direct Line to make a change to my policy, there are always low waiting times to get through to an advisor. They have several options online to use as well as phone which is convenient and any issues are usually resolved then and there. Reviewed on: 11th August 2019

Great Fair Service

Happy with my insurance on my car, always very helpful and never any issues Reviewed on: 10th August 2019

Everything made so easy!

The customer service was amazing and really helpful whenever I had questions as a first time car owner. Reviewed on: 7th August 2019

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