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Direct Line: Car insurance reviews

Name: Car insurance
Rating: 3.77 (356 reviews)

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3.65

Based on 356 reviews, last reviewed 10th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

46%

26%

20%

Latest highest rating:

5

Direct Line - Best Mix of Price and Services Direct Line were significantly cheaper than my current provider and after using several comparison sites, came out as the best combination of price an... Read more Reviewed on: 5th September 2025

Latest lowest rating:

1

They scammers. They scammers. Was traffic acccident I ts wasn`t my fault but they charge from me £100. Absolutely criminal and was very rude from phone Reviewed on: 10th November 2025

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About this product

Direct Line provides car insurance for UK customers.

You can choose between three Direct Line car insurance policies: Essentials – entry level cover, Comprehensive and the top level called Comprehensive Plus. Going direct is the only way to get windscreen and misfuelling cover as standard on all levels.

Direct Line car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Direct Line before, you can also leave a review and share your experience.

Direct Line Car insurance reviews (356)

Review of the Direct Line, Car insurance:

Avoid

WOW SO MY REVIEW HAS BEEN REPORTED on trustpilot BY DIRECT LINE BECAUSE I AM TELLING THE TRUTH AND THEY CAN NOT ACCEPT, WELL I HAVE ALL THE CALL RECORDED AS WELL SO #Direct Line do not worry i can prove what i wrote, Had accident and it was my fault, no 3rd party involved, i was asked to give statement and evidence which i did, i request my car should be repaired on my own choice of garage but they refusing to send instruction to my garage and offer me to take my car on my own expensive and ask the garage to give estimate, even DL know that they have to instruct the garage first but refusing it. now they refusing to give me hire car and refusing to instruct my garage and the case handler(Jennie) told that if i called or complaint that should be directed to her, she said that i am not allowed to speak to anyone apart from her even she lied and gave me wrong information, now she is bulling me saying that under which law it says that no one can go though my belonging without my consent. I made complaint and that complaint went to her to investigate and she will not stop bullying me until the claim is settle but at later DL might compensate me. She knows what she is doing is wrong but she can not say it and she has been pushed by someone in DL to do that such as, not give me hire car, not send instruction to the garage to repair the car, give me wrong information, let the garage to go through my belonging, delay the claim, refused to speak to someone els, etc. Even if i call to ask for DL t&c my call will be transfer to her and then her words are their t&c. Basically she has to tell me who i can speak to and who i can not, she has to decide what i can have and what i can not. For now i can not speak or complaint to anyone and i can not have anything. I have comprehensive insurance with DL from 5 years, paid guarantee hire plus, Under their t&c says if i choice to repair my car with my own choice of garage i will have hire car for 21 days, she refused to send the instruction to my garage until now and she saying that i had my car for 21 days because i chose to use my own garage so now still she will not send instruction to the garage and she will not give me hire car. Better stay away from this company and it will be my last year with them even i paid yearly Reviewed on: 3rd November 2020

No trouble

Easy to talk to, never had a problem with getting through to talk to someone on the phone. They send me reminders every year when my insurance is due. Reviewed on: 1st September 2019

Great service

Chatted to a couple of customer service agents - both knowledgable and friendly , helped me make my final choice with no pressure. Would definitely recommend. Reviewed on: 1st September 2019

Very good service

Good web site easy to explore and cheapest insurance for my situation. Reviewed on: 29th August 2019

Efficient

Very efficient and helpful, always on hand when needed Reviewed on: 26th August 2019

Excellent, helpful when you need them

Someone drove into the back of my car earlier this year and Direct Line has been great helping me sort everything out, making sure I had an appropriate hire car (the first one I was offered was a smart car and I had to try and get a toddler in the back! They immediately upgraded me to a more suitable car). Reviewed on: 20th August 2019

quickly resolved

Direct line were quick to assess my claim and the car was taken away quickly Reviewed on: 15th August 2019

Affordable, convenient and quick Insurance.

The website is easy to use and understand. For a 20tear old driver with no no claims bonus, I was offered a pretty decent price (Without a black box) which is absolutely amazing. However this insurance didn’t offer a lot of deals/ discounts or an incentive. Reviewed on: 13th August 2019

Direct Line First Class Service

Every time I need to contact Direct Line to make a change to my policy, there are always low waiting times to get through to an advisor. They have several options online to use as well as phone which is convenient and any issues are usually resolved then and there. Reviewed on: 11th August 2019

Great Fair Service

Happy with my insurance on my car, always very helpful and never any issues Reviewed on: 10th August 2019

Everything made so easy!

The customer service was amazing and really helpful whenever I had questions as a first time car owner. Reviewed on: 7th August 2019

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