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Direct Line: Landlord Insurance reviews

Name: Landlord Insurance
Rating: 3.02 (41 reviews)

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2.66

Based on 41 reviews, last reviewed 8th Oct 2024

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

37%

17%

2 star

44%

Latest highest rating:

4

A bit disappointed the huge increase in premium year... A bit disappointed the huge increase in premium year on year particularly as I had no claims. Needs to be looked into more as it feels very "Cowboyish... Read more Reviewed on: 23rd August 2024

Latest lowest rating:

1

Direct Line promise 4 hours I waited 72 hours I was persuaded to take out a landlord home emergency insurance by a Direct Line Insurance advertisement on the radio promising a qualified engineer a... Read more Reviewed on: 8th October 2024

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About this product

Does Direct Line landlord insurance do a good job protecting your property? Read and write our Smart Money People Direct Line landlord insurance reviews and you will help other landlords to find the best landlord insurance policies on the market.

Direct Line Landlord Insurance reviews (41)

Review of the Direct Line, Landlord Insurance:

Direct Line promise 4 hours I waited 72 hours

I was persuaded to take out a landlord home emergency insurance by a Direct Line Insurance advertisement on the radio promising a qualified engineer attending the emergency within 4 hours. I thought it was a good idea to give my tenants peace of mind and spent approx £ 1700 per year. In the three years I was with them I had 4 emergencies. They never turned up withing the 4 hours promise. In one emergency a tenant had notice a few drops of water falling down from the boiler I was contacted by the tenant and immediately I registered the emergency with their call handlers. I was phoned back after half an hour and was told that, they did not have an engineer to attend the job but could get one the following morning. I phoned the tenant to notify about an engineer turning up the following day and also asked them to check if the boiler was still working. They run the hot water, the boiler fired up and the running water was hot. I asked the tenant to turn the boiler off for precaution. The following day no engineer turned up at the same time the the water escaping from the boiler had increased so much the tenant had to put buckets underneath to minimise the flooding of the kitchen. I rang again to complain about the engineer not showing up and was promised another engineer for the following day. the same happened again. The engineer did not turn up! I rang again and was promised yet again another engineer for the following day. The engineer turned up that was 72 hours later from registering the emergency 68 hours later than their 4 hours promise. The only thing the engineer did was to write the boiler off as unrepairable and the reason was the electrical had got wet so I was left with a £ 2400 for a new boiler. At the beginning was only the odd drop and the boiler was still working had they come within the 4 hours the boiler could have been rescued this was said by the engineer that fitted the new boiler. Their engineer lied on the report saying he had worked on the outside flue. The tenant said that, he never went outside, it was just a way to cover their failure the company managing Direct Line landlords policies is DAS Legal Expenses while the company managing the repairs is called CET in fact CET is also dealing with complaints, they never accepts full liability they just offer you between £ 100 to £ 200 to go away the only thing they accepted is that, they have given me a below the standard service which I would describe as terrible service. Direct Line never gets involved with the complaints although they have mis-sold the insurance policy to me, shockingly they still show on the website that, a qualified engineer will attend the emergency within 4 hours. They have no shame! Reviewed on: 8th October 2024

Great claims service

I've always found Direct Line to be informative and helpful Reviewed on: 31st August 2017

Decent cover

Although the premium wasn't the lowest and I had to have a guarantee to beat completed, the cover is really good, and I feel reassured as a landlord that if something went wrong I will be covered Reviewed on: 30th August 2017

Excellent price and service

I've had a very pleasant experience with Direct Line when taking out landlord coverage. The price was very competitive and I've experienced excellent customer service when calling their call centres. Reviewed on: 19th August 2017

Easy to deal with good cover right price

Very easy to deal with this company cover appropriate for my purposes and reasonable cost Reviewed on: 21st July 2017

Great Price & Service

Not needed to claim but great price for the coverage & peace of mind Reviewed on: 18th July 2017

Cheap first year then massive price increase in second year.

Found the first years quote quite reasonable then on the first renewal the price rose by 5 to 6 times the original premium. Reviewed on: 12th July 2017

Excellent value

Easy and convenient and Great Prices for Landlords Reviewed on: 8th October 2016

Good value

I was paying double for buildings only insurance than I was quoted by Direct line for buildings, legal and rent guarantee. Reviewed on: 2nd August 2016

Excellent Service

I recently purchased Direct Line Landlord Insurance and the level of customer service was excellent. They answered all questions I had, called me back when they said they would, allowed me to purchase online after getting a quote to enable me to get cashback, and best of all, price matched the quote I'd had from a cheaper and much lesser known insurer. I have read the policy thoroughly and appears to be fully comprehensive and I feel safe in the knowledge that we have purchased this product. Reviewed on: 26th May 2016

CheekyCharges Campaigner

Easy to apply and had the product I needed Reviewed on: 13th March 2016

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