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Domestic and General: Warranty reviews

Name: Warranty
Rating: 2.3 (93 reviews)

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2.18

Based on 93 reviews, last reviewed 22nd Jan 2026

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

26%

2 star

62%

Latest highest rating:

5

Bought washing machine ,also jewellery ,both good co... Bought washing machine ,also jewellery ,both good cover n price. Customer care good when talked to them ,lost my details !. Reviewed on: 5th September 2025

Latest lowest rating:

1

If I could leave a minus I would. If I could leave a minus I would. PLEASE DO NOT PAY FOR A PLAN. On the 12th September I called D&G in relation to my very old washing machine which ha... Read more Reviewed on: 23rd September 2025

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About this product

At Smart Money People, we collect Domestic and General Warranty reviews from customers like you. If you're thinking of getting Domestic and General Warranty check out our reviews, or if you're an existing Domestic and General customer - please share your experiences with our community in order to help out others!

Domestic and General Warranty reviews (93)

Review of the Domestic and General, Warranty:

Avoid Domestic and General Complete Scam!

Avoid Domestic and General – Complete Scam! I had a terrible experience with Domestic and General when my boiler broke down in the middle of winter, leaving me with no heating or hot water while temperatures outside were below zero. After their engineers assessed the issue, they deemed the boiler beyond repair and said I needed a replacement. Domestic and General arranged for two of their approved engineers to provide quotes, but one of them completely ignored me despite multiple follow-ups, and the other gave me a quote that was £4,000 more expensive than a Gas Safe registered engineer I found privately. Their inability to provide a fair and timely quote left me with no choice but to go ahead with my own engineer to get the heating restored as soon as possible. According to their own terms and conditions, I was entitled to a £750 voucher towards a new boiler, and nowhere does it state that I must use their overpriced engineers to claim it. However, Domestic and General have now refused to honor this, trying to fob me off because I didn’t use their engineer—who was massively overcharging! This company is running a scam. They leave you stranded in freezing temperatures, push you towards ridiculously overpriced services, and then refuse to honor their own policies. Their customer service is awful, with no help or accountability. Avoid Domestic and General at all costs! Reviewed on: 1st March 2025

Not really worth it

I paid for 5 years, first call to them, they could not get engineer to view it for 3 weeks, then would not tell me how long before parts are ordered and another engineer scheduled , it may take another 3 to 4 weeks. In that time if I saved the premiums I could have bought a washer dryer and had it installed at a quarter of the money I paid D&G, will now definitely cancel my policies as soon as it's fixed. Reviewed on: 3rd December 2023

Totally avoid

Send you replacements that are faulty keep needing call out. Tumble dryer had 8 call outs in 2 years. Fridge is nackered and washing machine goes faulty take weeks to sort out Reviewed on: 17th November 2023

HOrrible scamming company avoid like plague

What a horrible company this has become. All my appliances have been on their policy for the last 10 years and when one of the appliance broke down then I could see their horrible service. Wish there was an option for negative stars. Its more than one and half months and I am being kicked from one customer service to another with no sign of repair. Avoid them at any cost Reviewed on: 13th November 2023

Dreadful

Don’t waste your time and money. Can’t get anyone on the phone literally takes up the whole day and they still cut you off and transfer you on hold then lose you. Appliances that I’ve been paying for are now not on the policy and not covered. Engineers take weeks to organise. Not worth the bother! Reviewed on: 6th November 2023

Never let me down

Been with dandg ever since I can remember. Really good no bother service but the phone operators need training I think Reviewed on: 16th October 2023

Worst company I ever dealt with

Worst service I've ever received in my life. I followed instructions to send my iPhone for repair. The repair company used by D&G want the phone removed from the iCloud to repair a cracked screen. Because it can't be removed, D&G are refusing to repair or replace the phone. In 5 weeks I still don't have my phone back and I will be left with a broken phone and a warranty I'm still paying for. Was told to take it up with the financial ombudsman. Before you accept a warranty with a retailer, be sure it's not D&G, you will be throwing your money away Reviewed on: 11th October 2023

I wish i didn't bother

They are a complete joke, nobody ever answers the phone, you just go around until they say that they are unable to answer your call right now and then cut you off. I have been without a Hotpoint tumble dryer now for almost 3 months, I wish I had just gone out and bought a new machine, they have been out to it 4 times now and it's still not fixed. Just another stress in life that we don't need. Reviewed on: 11th October 2023

Excellent customer service

Always friendly and helpful offering the right product for me. Professional service. Reviewed on: 9th October 2023

Company lies and avoids their responsibilities

10 years of premiums because I care for an incontinent vulnerable person and can't afford to not have a washing machine. They have left me without a replacement for 4 weeks. I've begged in tears but they just fob you off and lie. Even yesterday when they finally agreed to replace they said that would send the link but haven't and now I have to wait till Monday. They are just laughing at us taking our money and treating us like idiots. Don't let them do to you what they've done to me Reviewed on: 7th October 2023

Insurance for Machinery

Good insurance. But could be cheaper? Reviewed on: 30th August 2023

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