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Domestic and General: Warranty reviews

Name: Warranty
Rating: 2.29 (92 reviews)

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2.13

Based on 92 reviews, last reviewed 23rd Sep 2025

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

26%

2 star

63%

Latest highest rating:

5

Bought washing machine ,also jewellery ,both good co... Bought washing machine ,also jewellery ,both good cover n price. Customer care good when talked to them ,lost my details !. Reviewed on: 5th September 2025

Latest lowest rating:

1

If I could leave a minus I would. If I could leave a minus I would. PLEASE DO NOT PAY FOR A PLAN. On the 12th September I called D&G in relation to my very old washing machine which ha... Read more Reviewed on: 23rd September 2025

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About this product

At Smart Money People, we collect Domestic and General Warranty reviews from customers like you. If you're thinking of getting Domestic and General Warranty check out our reviews, or if you're an existing Domestic and General customer - please share your experiences with our community in order to help out others!

Domestic and General Warranty reviews (92)

Review of the Domestic and General, Warranty:

If I could give no stars I would

Honestly, I have never experienced such a poorly run establishment and we currently have a Tory government. I raised a claim in March 2023 and today is the 12th April. I still have not received my replacement device. The excuses are hilarious from "we haven't taken your direct debit" to "there's a bank holiday so there will be a delay". To counter these points, I had to call them to take the direct debit. They claim this process takes 10 working days so I waited patiently however, on the day I looked at my account and no money was taken. I called up to tell them but they claimed they have taken it successfully. Then I was spoken to in a condescending manner where I was told I will need to wait another 10 days for this payment to be processed. The reality was, they didn't take the payment until post 5pm which is off for any DD. To make matters worse, I was told once the DD was taken the claim would be processed automatically since it had already been approved and gone through the proper channels. This wasn't the case. It took around 30 calls (literally) and over 12 hours on the phone to even get an appropriate response. I still don't have my phone and yet again I am given other excuses. You wouldn't wait if my DD failed so why should I wait two weeks for the level of service to even be acceptable. To make matters worse, the staff are rude and have no idea what they are talking about at any given time. It's quite comical when I reflect now. To make matters worse I emailed their claims team in March 2023, and I still don't have a reply or acknowledgement. They don't make you aware of any progress of your claim you have to call and chase for that to. Honestly shambolic excuse for a company and if I had the choice of bringing back Boris Johnson and having a policy with these clowns I would pick Boris. If you do get a response, it's canned emails which mean nothing and you get passed around department to department since there is no accountability whatsoever. Reviewed on: 12th April 2023

Not really worth it

I paid for 5 years, first call to them, they could not get engineer to view it for 3 weeks, then would not tell me how long before parts are ordered and another engineer scheduled , it may take another 3 to 4 weeks. In that time if I saved the premiums I could have bought a washer dryer and had it installed at a quarter of the money I paid D&G, will now definitely cancel my policies as soon as it's fixed. Reviewed on: 3rd December 2023

Totally avoid

Send you replacements that are faulty keep needing call out. Tumble dryer had 8 call outs in 2 years. Fridge is nackered and washing machine goes faulty take weeks to sort out Reviewed on: 17th November 2023

HOrrible scamming company avoid like plague

What a horrible company this has become. All my appliances have been on their policy for the last 10 years and when one of the appliance broke down then I could see their horrible service. Wish there was an option for negative stars. Its more than one and half months and I am being kicked from one customer service to another with no sign of repair. Avoid them at any cost Reviewed on: 13th November 2023

Dreadful

Don’t waste your time and money. Can’t get anyone on the phone literally takes up the whole day and they still cut you off and transfer you on hold then lose you. Appliances that I’ve been paying for are now not on the policy and not covered. Engineers take weeks to organise. Not worth the bother! Reviewed on: 6th November 2023

Never let me down

Been with dandg ever since I can remember. Really good no bother service but the phone operators need training I think Reviewed on: 16th October 2023

Worst company I ever dealt with

Worst service I've ever received in my life. I followed instructions to send my iPhone for repair. The repair company used by D&G want the phone removed from the iCloud to repair a cracked screen. Because it can't be removed, D&G are refusing to repair or replace the phone. In 5 weeks I still don't have my phone back and I will be left with a broken phone and a warranty I'm still paying for. Was told to take it up with the financial ombudsman. Before you accept a warranty with a retailer, be sure it's not D&G, you will be throwing your money away Reviewed on: 11th October 2023

I wish i didn't bother

They are a complete joke, nobody ever answers the phone, you just go around until they say that they are unable to answer your call right now and then cut you off. I have been without a Hotpoint tumble dryer now for almost 3 months, I wish I had just gone out and bought a new machine, they have been out to it 4 times now and it's still not fixed. Just another stress in life that we don't need. Reviewed on: 11th October 2023

Excellent customer service

Always friendly and helpful offering the right product for me. Professional service. Reviewed on: 9th October 2023

Company lies and avoids their responsibilities

10 years of premiums because I care for an incontinent vulnerable person and can't afford to not have a washing machine. They have left me without a replacement for 4 weeks. I've begged in tears but they just fob you off and lie. Even yesterday when they finally agreed to replace they said that would send the link but haven't and now I have to wait till Monday. They are just laughing at us taking our money and treating us like idiots. Don't let them do to you what they've done to me Reviewed on: 7th October 2023

Insurance for Machinery

Good insurance. But could be cheaper? Reviewed on: 30th August 2023

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