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Dudley Building Society: Mortgages reviews

View other Dudley Building Society products
4.43
Based on 139 reviews, last reviewed 30th Dec 2025
33% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
75%
See only 4 star reviews
9%
See only 3 star reviews
3%
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2%
See only 1 star reviews
11%

Latest highest rating:

5

Fantastically helpful service I was in a position to pay off my mortgage and phoned for help. I got straight through, the staff member I spoke to was very helpful and sent me all t... Read more Reviewed on: 30th December 2025
Robert S's avatar
Robert S

Latest lowest rating:

1

Support ex-pat customers As a company that specialises in mortgages for ex-pat then it is essential that they have access to internet banking for many reasons: hours are not c... Read more Reviewed on: 20th December 2024
Malcolm C's avatar
Malcolm C
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About this product

Dudley Building Society don’t accept new mortgage applications directly, any enquiries are passed to their partner, Concept Financial Services.

If you’re an existing Dudley Building Society mortgage holder, you can manage your mortgage online and switch your product when your current deal ends.

Dudley Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Dudley Building Society before, you can also leave a review and share your experience.

Dudley Building Society Mortgages reviews (139)

Review of the Dudley Building Society, Mortgages:

Great interaction ,very pleasent,knowledge was clear...

5
Great interaction ,very pleasent,knowledge was clear and all round good customer service Reviewed on: 4th February 2025
Paul Kenny 's avatar
Paul Kenny

Help with mortgage areas

5
Claire sandres has been very helpful and supportive. I have been going through financial and medical difficulties Claire has guided me through the process and her advice has really helped not just financially but mentally too. Reviewed on: 24th August 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

The Worst Lender EVER

1
Avoid Dudley at all costs!! 2 months down the line and still no further forward, I work for a broker and have dealt with hundreds of lenders over 6 years, but Dudley is by far the worst I have ever dealt with. Reviewed on: 23rd August 2022
Sophie's avatar
Sophie
Reply from Dudley Building Society Hi Sophie, thank you for your feedback. We're sorry to hear that you had a poor experience - we'd be keen to understand what happened. Can you please get in touch with us either by giving us a call on 01384 489195 or by emailing us at [email protected]. Response date: 24th August 2022
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Dudley Building Society

Absolutely shocking

1
Took 2 months to respond to a request to re-finance. Hiked up the monthyl repayments by 18% without explanation. Reviewed on: 14th August 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Poor underwriting process

1
The society has massive delays on underwriting mortgages. The excuse is low staffing. They also change timescales without warning. Reviewed on: 10th August 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Dudley Building Society Branch Review

5
Always a friendly face and help. Reviewed on: 31st July 2022
Verified Member's avatar
Verified Member

Dudley Building Society Branch Review

5
Very friendly staff and very happy with the service they provide. Reviewed on: 31st July 2022
Verified Member's avatar
Verified Member

A Customer Friendly Society

5
A friendly, helpful workforce. Very knowledgeable operatives on the phone. Very clear information when circumstances change. Good informative website, although sometimes difficult to access. Reviewed on: 25th July 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS
Reply from Dudley Building Society Hi, thank you for your feedback. We would be keen to understand what you found difficult to access on our website so that we can make improvements. Please get in contact with us if you are happy to provide this feedback. Response date: 26th July 2022
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Dudley Building Society

Disappointed service

1
I have a expat mortgage with DBS and the incompetent staff who don’t listen and action what I’m asking for. I want to switch my mortgage and it’s taking ages to complete due to the poor communication and listening skills. Reviewed on: 19th July 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Good criteria generally

3
Generally good, but today I have been on hold on two occasions and after 10 minutes asked to leave a message as no-one available and I would get a call back. Call-backs are not being actioned. BDM out of office and mortgage sales email gets a return message saying will respond within 5 days. This is not great service, when you cant speak to anyone at all. Not been my experience with Dudley or regional lenders in the past so quite disappointing. Reviewed on: 14th July 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Excellent service

5
Needed to remortgage to pay of my ex husband, very helpful company. Reviewed on: 11th July 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

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