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Endsleigh Reviews

Ratings based on 51 reviews Last review 2 weeks ago
3.12 / 5Good overall rating

Endsleigh insurance reviews written by our Smart Money People can help you to find out more about this insurance company. Smart Money People is the UK's independent financial services review site. Read and write Endsleigh reviews, and together we can...

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Endsleigh insurance reviews written by our Smart Money People can help you to find out more about this insurance company. Smart Money People is the UK's independent financial services review site. Read and write Endsleigh reviews, and together we can help to increase trust and transparency in financial services.

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4 13
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1 17

Your Endsleigh Reviews (51)

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30th May 2017

Awful

Terrible service, Endsleigh subcontracted virtually everything they could making it impossible to manage the situation effectively when my car was written off by another driver. Communication was very poor, 16 months later and the accident still isn't...

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Terrible service, Endsleigh subcontracted virtually everything they could making it impossible to manage the situation effectively when my car was written off by another driver. Communication was very poor, 16 months later and the accident still isn't settled for insurance purposes.

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10th April 2017

Ombudsman take note of this shower of an insurer..............

Took out a policy, all seemed OK, spotted a mistake in first 12 hours after reading thoroughly and got charged £30, then this deemed our policy need to be another £50 a year more, I then spotted the change I was charged for was done incorrectly and g...

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Took out a policy, all seemed OK, spotted a mistake in first 12 hours after reading thoroughly and got charged £30, then this deemed our policy need to be another £50 a year more, I then spotted the change I was charged for was done incorrectly and guess what, they want another £30 and claim we told them the wrong information first time and second time, I just can't get rid of my £30's quick enough with these fraudsters.

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20th January 2017

Cancellation fee.

So I bought a new car over Christmas, got a good deal from a new insurer and called Endsleigh yesterday to cancel my previous policy. Well they charged me £75 just to cancel and blamed ME for not letting them quote on a new vehicle (despite comparison ...

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So I bought a new car over Christmas, got a good deal from a new insurer and called Endsleigh yesterday to cancel my previous policy. Well they charged me £75 just to cancel and blamed ME for not letting them quote on a new vehicle (despite comparison websites putting them much more expensive than others). I can understand if I just wanted to switch but I having bought a new car I consider it extortion to keep business rather than allowing customers to make an informed decision. I will never deal with Endsleigh again nor recommend them to anyone I know.

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2nd November 2016

Money grabbing

Absolutely awful experience with these guys as my insurers for my mobile phone. Paying £17+ a month for insurance for months and then finally when my phone breaks, they do everything in their power to tell me they dont cover that exact type of fault. ...

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Absolutely awful experience with these guys as my insurers for my mobile phone. Paying £17+ a month for insurance for months and then finally when my phone breaks, they do everything in their power to tell me they dont cover that exact type of fault. When I then find a reasoning why they should cover it, they tell me that because of "how busy they are", they'll have to get someone to call me in 3 days yet someone was speaking to me there and then?! I got so annoyed I asked to cancel my policy and they asked for a cancellation fee! Money grabbing bastards.I'd be paying them for months and never claimed anything back and then due to their awful service I cancel and they charge me!!!! Never use!!!!

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17th October 2016

Awful, and rip-off merchant money grubbers

Beware of purchasing online. They include a lot of extras you have to pay for, use third party credit agencies, and charge you through the nose to cancel. Certain elements are also non-refundable, which isn't stated when you purchase. So if you're...

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Beware of purchasing online. They include a lot of extras you have to pay for, use third party credit agencies, and charge you through the nose to cancel. Certain elements are also non-refundable, which isn't stated when you purchase. So if you're mental enough to choose Endsleigh, do watch out for the small print. And it is small.

When you cancel, they don't end the policy or charges from that date, they end it from the date you can physically call them up and pay them. Even if you no longer own the home or have items to insure in the property. If you're happy to basically sell yourself to Endsleigh, then sign up today!

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9th October 2016

value in moderation

as a student endsleigh offer affordable insurance which appeals to many a poor 20 something... however, they can be incredibly difficult to actually get hold of when the time comes that you do need to claim! Furthermore, their motives are somewhat...

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as a student endsleigh offer affordable insurance which appeals to many a poor 20 something... however, they can be incredibly difficult to actually get hold of when the time comes that you do need to claim! Furthermore, their motives are somewhat questionable, and the fine print is rather bizarre... my boyfriend made a claim with them on his car insurance, and every time he rang them he was put through to other companies who wanted to charge him more money?? In the end, he was left with a second hand car window from a random company, 6 weeks after the claim! But, it did get done... eventually.

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19th September 2016

Avoid like the plague!!!

Insured cars for 30yr, this company gave a competitive price for my daughter! But really really avoid like the plague - worst customer service, holding on the line for excess of 20mins, no-one seems to know what they are doing and cancellation fee of...

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Insured cars for 30yr, this company gave a competitive price for my daughter! But really really avoid like the plague - worst customer service, holding on the line for excess of 20mins, no-one seems to know what they are doing and cancellation fee of £75!!!!!

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18th September 2016

Avoid, not worth the hassle!!

Please avoid the company at all costs, I was always with them as a student and used them again for my car insurance as cheap. However after an accident, the pittanc that they offered was embarrassing, especially after they insisted that it was...

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Please avoid the company at all costs, I was always with them as a student and used them again for my car insurance as cheap. However after an accident, the pittanc that they offered was embarrassing, especially after they insisted that it was market value (was about half of the price for a replacement car of similar spec). ai did appeal but only got the wame prearrange waffle and the case was closed much to my annoyance.
OK if you want cheap insurance with an old banger as a student but absolutely avoid if you have a car of value, as they will pay you a pittance if it is w itten off!

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12th September 2016

Excellent experience making a claim

Unfortunately, while I was living in a Hall of Residence my bedroom flooded (dirty water a foot deep!) due to a burst pipe in a cupboard across the hall. I was away for the weekend at the time and upon discovering the leak the maintenance team decided...

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Unfortunately, while I was living in a Hall of Residence my bedroom flooded (dirty water a foot deep!) due to a burst pipe in a cupboard across the hall. I was away for the weekend at the time and upon discovering the leak the maintenance team decided to throw most of my belongings from the floor on to the bed, which actually caused even more damage and exacerbated the problem! Fortunately, Endsleigh could not have been more helpful! I rang them and explained what had happened - they were sympathetic and understanding and agreed to cover the full cost of everything (at the exact prices I had paid for everything when it was brand new) that had been damaged, including the extra damage caused by the maintenance men (which I was worried they wouldn't cover). I simply had to make a full itemised list of everything that was damaged and how much it had cost me. They didn't even ask for any proof of costs, they just sent me a cheque covering everything with no more information required. They even covered the cost of dry cleaning all my bedding, that had only been necessary due to the act of putting floor items on the bed and not actually due to the flood itself. I received the cheque very promptly and was able to replace everything I needed, which really reduced the stress of the situation that occurred just before the exam period.

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1st September 2016

Awful, Just Awful

Took out insurance with Endsleigh when I got a new phone. No problems and never had to claim. After 13 months I changed phone - and tried to cancel the insurance as insurance was now included in my bank account. They said I couldn't cancel as I was...

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Took out insurance with Endsleigh when I got a new phone. No problems and never had to claim. After 13 months I changed phone - and tried to cancel the insurance as insurance was now included in my bank account. They said I couldn't cancel as I was locked into another 12 months policy - so had to pay 11 x monthly amount. Takes the biscuit.

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