Write a review

Go to business site

first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1455 reviews)

View other first direct products

4.73

Based on 1,455 reviews, last reviewed 27th Mar 2026

9100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when you need them Access via website or mobile app access is available any time of day or night. Always helpful and there when you need them for service! Reviewed on: 27th March 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1455)

Review of the first direct, Current Account:

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

Great service

Really great service received over the phone. Just not a fan of their banking app that doesn't show pending transactions that pretty much every other bank does. Can be quite annoying! Reviewed on: 17th November 2018

great bank

no hassle, good app, smooth changeover Reviewed on: 16th November 2018

Really helpful people based here

No massive wait times. Really friendly kind knowledgeable people. Make banking sensible! Reviewed on: 15th November 2018

Simply The Best

Really personal approach with friendly call handlers who talk to you like a friend rather than a customer. They have all the time in the world for you and really understand your needs. Reviewed on: 14th November 2018

Best bank

Customer service is tops! UK based and no queues as well as the friendliest staff! Reviewed on: 13th November 2018

Amazing service

I have been With this bank for years never had any issues. Their customer service is outstanding and you feel like your talking to a real person Reviewed on: 12th November 2018

Great bank, great online app

I love the online app and this bank has always been so helpful and excellent. Reviewed on: 12th November 2018

Everything a bank should be

A brilliant app that makes banking a pleasure to use, daily text messages when needed to keep me informed. Reviewed on: 12th November 2018

Great 24 hour service

I have banked with First Direct for many years and have no complaints. Reviewed on: 12th November 2018

First class customer service

Customer service always available both online and by phone. Helpful, efficient and polite. Easy to use website and app. Reviewed on: 11th November 2018

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Premier current account
from Barclays 4.14 from 116 reviews
ufirstgold Account
from Ulster Bank 4.27 from 5 reviews
Current account
from Metro Bank 4.86 from 10577 reviews

Want to see more from first direct?

Travel Money
from first direct 5.00 from 1 reviews
Fixed Rate Savings
from first direct 4.91 from 20 reviews
Tracker Rate Mortgage
from first direct 4.91 from 8 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub