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first direct: Current Account reviews

Name: Current Account
Rating: 4.73 (1455 reviews)

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4.73

Based on 1,455 reviews, last reviewed 27th Mar 2026

9100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when you need them Access via website or mobile app access is available any time of day or night. Always helpful and there when you need them for service! Reviewed on: 27th March 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1455)

Review of the first direct, Current Account:

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

Fantastic Bank

First Direct offer fantastic service Reviewed on: 8th November 2018

Excellent product

I have banked with first direct for 20+ years with no problems Reviewed on: 8th November 2018

on the ball..

I can't fault the folks at First Direct, they noticed suspicious activity on my account and put a stop on my card even before I had noticed! completely on the ball, fabulous service every time Reviewed on: 8th November 2018

Great telephone service and efficient and smooth banking app

great customer service, nothing is too much trouble and the banking app is very easy to use and efficient Reviewed on: 8th November 2018

Straightforward to work with

Reliable and straightforward to work with Reviewed on: 7th November 2018

Great customer service

Brilliant service and support, very easy to speak to an advisor and get any queries sorted quickly Reviewed on: 7th November 2018

Great customer service and reliable bank

Since I moved to First Direct I haven't had any problems. I find their internet banking easy to use and I like everything about the way they do business. They make things easy and do things with the customer in mind which is what counts. Reviewed on: 7th November 2018

Reliable and consistent customer relations

Have been with First Direct first current account for 20 years and the customer services reputation has stood the test of time because they have never let me down and all queries and problems were resolved to my satisfaction. Reviewed on: 7th November 2018

Banking made simple

Nothing is ever too much for First Direct and their online banking is so easy to use and never lets me down. Reviewed on: 7th November 2018

Excellent, simple, friendly banking

Easy to speak to somebody in this country who speaks & understands English anytime you need. Helpful & efficient. Excellent service always. Reviewed on: 7th November 2018

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