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first direct: Current account reviews

View other first direct products
4.70
Based on 1,495 reviews, last reviewed 19th Aug 2026
88% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

You can talk to a human on the phone A human is available without talking to a bot for 20mins, they are in the UK with good English. Reviewed on: 19th August 2026
Helen R's avatar
Helen R

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026
Azhar H's avatar
Azhar H
Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1495)

Review of the first direct, Current account:

Quick Service

4
Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024
Raffy's avatar
Raffy

Great customer service

5
I originally moved over to First Direct purely for their account switching offer but their customer service has been so good I couldn't bring myself to move elsewhere. They also offer a great free overdraft service compared to peers. Reviewed on: 11th February 2018
Nick's avatar
Nick

The Best

5
Superb personal service at the end of a phone. Reviewed on: 11th February 2018
Mike Bugg's avatar
Mike Bugg

first direct 1st place

5
cash back to switch east web banking and uk customer help line Reviewed on: 10th February 2018
Paul Gundry's avatar
Paul Gundry

Great customer service

5
Always good customer service no matter who you get. Reviewed on: 10th February 2018
Elisa Cartwright's avatar
Elisa Cartwright

Consistently excellent

5
Always professional, helpful and nothing too much trouble. Recommend whenever I get chance to family and friends, can no imagine using any other bank. Reviewed on: 10th February 2018
Jill Johnson's avatar
Jill Johnson

Friendly Banking

5
When you telephone their call centre, not only is it in the UK (!) but the staff are incredibly helpful and do their utmost to sort out your problem. There is no passing you on to someone else and leaving you hanging on the line for ages. Reviewed on: 10th February 2018
Nigel Greaves's avatar
Nigel Greaves

Good service

4
Prompt reply from advisers and 250 pounds uncharged overdraft. Reviewed on: 10th February 2018
Soraya Rodrigues's avatar
Soraya Rodrigues

Free IBAN transfers

5
Already pleased with this account and now international transfers are free too. Reviewed on: 10th February 2018
Nick R's avatar
Nick R

been with them years

5
allways on phone if needed,great IT site Reviewed on: 10th February 2018
melville bowman's avatar
melville bowman

Excellent bank

5
Brilliant customer service, never any problems. Reviewed on: 10th February 2018
Daniel Austin's avatar
Daniel Austin

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