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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1494)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Good customer service

Staff very helpful and knowledgeable and texts sent to advise of balances and if gone over overdraft limit. Bank offers a professional and very customer-focused service and have been very helpful to me and enabled me to manage my money efficiently. Reviewed on: 31st December 2017

Hi tech banking

I have been with 1st direct for several years and the service is excellent. I can speak to a person in a UK call centre - YES A UK CALL CENTRE!!! and get immediate help to solve any problems. I use the iPhone app which is brilliant and it takes seconds to check all my accounts daily on my commute. I feel totally in control of my banking and have confidence in 1st direct. As long as they continue in the same vein and don't move their call centres abroad then I'll be a customer for life. Reviewed on: 31st December 2017

Very effective

When you ring, you get an actual person, who is well trained, polite and helpful Reviewed on: 30th December 2017

i wouldnt bother.....

after banking with them for over 30 years having a LOT of savings with them, my mortgage and my partners banking plus recommending countless friends, they have refused to give my 18 year old daughter an account. cant supply a reason why. goodbye first direct - feels like the ultimate betrayal. Reviewed on: 22nd December 2017

Friendly, efficient

Answer the phone immediately, no waiting in a queue, friendly. I'd recommend them Reviewed on: 13th December 2017

Excellent customer service.

Nothing to much trouble very polite, knowledgeable staff. Recently joined online banking, which I had concerns about. But I was very impressed with the many levels of security on set up that you need to go through. And for access you have a simple password for your mobile which cant be saved on your device. If you forget your password, you just get taken through the easy steps only you know the answer to. Also when calling they now have voice recognition activated which is very impressive, they just ask you a couple of questions and computer does the rest. No more passwords to remember. I can't rate this bank highly enough, absolutely FIRST CLASS Reviewed on: 12th December 2017

All very good so far!

Switched to First Direct after appalling customer 'service' from M&S Bank and have found them very good so far in all respects and far better organised and run than M&S Bank, Hope to continue as a satisfied / happy customer!! Reviewed on: 10th December 2017

World Class Customer Service

I have been with First Direct for over 20 years. The Calibre of the staff is world class. They are extremely knowledgeable, exceptionally courteous and professional, very articulate and easy to talk to. I have never had the same level of customer service in any other bank or financial institution. Reviewed on: 3rd December 2017

perfect

Very good banking system and customer service Reviewed on: 3rd December 2017

Good Customer Service

I found whenever I called up they are very helpful, however they do make their login process quite difficult! Reviewed on: 2nd December 2017

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