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first direct: Current account reviews

Name: Current account
Rating: 4.70 (1495 reviews)

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4.70

Based on 1,495 reviews, last reviewed 19th Aug 2026

88% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

You can talk to a human on the phone A human is available without talking to a bot for 20mins, they are in the UK with good English. Reviewed on: 19th August 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1495)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Excellent fast friendly and not-stuffy service.

Excellent fast friendly and not-stuffy service, genuinely efficient and professional. Reviewed on: 20th November 2017

Best bank I have ever been with

Fantastic bank with amazing customer service. They answer the phone quickly and the customer service is straightforward and easy to deal with. Any problems I've had have been fully explained and dealt with efficiently and easily. I absolutely love this bank. Reviewed on: 20th November 2017

Great customer service and online security, good account terms

Opened a 1st Account many years ago because it could be linked with other accounts such as a regular saver account and an offset mortgage Reviewed on: 20th November 2017

Personal service

Fabulous company with real people who answer the phone efficiently and deal with any issues you might have effectively Reviewed on: 20th November 2017

Great bank

Always answer telephone quickly. Inspire confidence as staff are always knowledgeable and if they don't know they pass you on to somebody who does. Reviewed on: 19th November 2017

Such a great company

Have had mortgage, current account , savings and loan with FD over the years. Reliable, friendly, helpful and so easy to access. Reviewed on: 18th November 2017

Telephone Banking

You are connected to a real person extremely quickly. All staff very knowledgable. Based in the UK Reviewed on: 16th November 2017

First Class from First Direct

Nothing but praise, always contactable and helpful, would recommend to anyone Reviewed on: 16th November 2017

Very customer friendly

I have always found first direct very good to deal with. Have had no problems at all. Reviewed on: 15th November 2017

Excellent simple service

Always have great service from first direct, simple easy to use online banking and great call center staff Reviewed on: 15th November 2017

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