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first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1425 reviews)

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4.71

Based on 1,425 reviews, last reviewed 24th Feb 2026

6100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when I need them Always there when I need them, I recently had my card skimmed while on holiday and had numerous fraudulent transactions made - thankfully notification... Read more Reviewed on: 24th February 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1425)

Review of the first direct, Current Account:

all good no problems so far.

all good no problems so far. i think they are simple to get in touch with and their customer service is good. Reviewed on: 26th February 2025

NO issues

Never had a problem with first direct. Staff always helpful if I need to ring for anything. Could not recommend highly enough Reviewed on: 16th February 2016

Award winning

First Direct are absolutely the best out there by a mile. They win awards and for very good reason. I've been with them for 20+ years and can not imagine ever having need to change! Reviewed on: 16th February 2016

Just amazing

First Direct are amazing! 24 hour bank so theres always someone there. They are all British (sorry but i can understand them) And they always help with whatever problem i have and they sort it there and then. I will never, ever change my bank. Reviewed on: 16th February 2016

Been with first direct since they started, superb bank, no hassle at all

Any time you call them they always answer very quickly. The first person always knows all the answers - or where to get them from. They never hassle you to buy things. I couldn't be happier. Reviewed on: 15th February 2016

LOVE First Direct

I use First Direct and I absolutely LOVE them!! Nothing is too much trouble, everything is easy. I have never ever EVER had a problem with them Reviewed on: 15th February 2016

Outstanding service

Having banked with a couple of high street banks previously I was always subjected to regular calls trying to persuade me to sign up for payable accounts or other bank products. With first direct I have never had this, they are always polite, friendly and helpful but only do what I ask them for, nothing more, noting less- perfect. Reviewed on: 15th February 2016

The Christmas Day Call

I called you every year, on Christmas Day You always answered within three rings And, I fabricated an excuse; I'm phoning because I want a balance, a transfer, but really? I just wanted to say - HI! You are working today! And, I'm sorry, and Merry Christmas, faceless First Direct call handler. For the first few years, I felt smug, as if I had done something worthwhile. But, my partner remarked - What if they are having fun, in the office, with champagne and crackers, and silly hats, and then all of a sudden, a solitary caller comes on the line, and wants them to work? What if you make them sigh, and adjust their paper crown, to log on to your account? Stop doing this. Stop. And so, now when I call, I go through the usual details, and you catch me when I'm overdrawn, and catch others when they use my funds, and we are still getting along very well, and yes, you are my preferred firm, and I do like conversing with Gill from Glasgow, but- I will not call you on Christmas day, this year. It's not that I don't value you, or feel that you are not worthy of my festive wishes, but just on the off-chance my call lights up, and you are part-way between charades and champagne, and curse, I will not be that person, again. Reviewed on: 15th February 2016

Great service

Great service on a day to day basis from always helpful staff Reviewed on: 14th February 2016

Good customer service, shame no branches.

First Direct are brilliant when it comes to time taken to answer calls and their operators are always helpful and friendly. However having to trail into the nearest city to pay in money is a bit of a drag, I wish they had more branches! Reviewed on: 14th February 2016

First Class Direct Access

Online experience both via Web and mobile app is excellent with rapid response, clear navigation and messaging as required (eg when dipping into overdraft). Reviewed on: 14th February 2016

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