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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1491 reviews)

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4.74

Based on 1,491 reviews, last reviewed 18th Jun 2026

66% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1491)

Review of the first direct, Current account:

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

Modern hi-tech no frills banking service

I have been with first direct for about 7 years having had AWFUL experience with other high street banks. I do most of my banking on the really easy to use app but always love the customer service when I phone them. I have opted for a text message update every day so that I can isntantly see what my balance is, what debits have come out and (hopefully not though!) detect fraud. I am confident that if an error was made, first direct would do their upmost to sort it out. I am a very happy customer. Reviewed on: 24th November 2015

Faultless friendly service

I've been a customer for around 20 years. First Direct's service is faultless. Great products, great service and you deal with real people who have personalities! If only everywhere offered a service as good. Reviewed on: 22nd November 2015

Personable bank with amazing customer service

All of the customer service staff on the phones are exceptional and always help you without being overly corporate. The last time I spoke to them they helped me move away from an overdraft and into credit, and working with a bank account that works for both me and the bank! Reviewed on: 22nd November 2015

Brilliant bank

It's great getting through to a real person straightaway on the phone. First Direct have been great from second I switched to them, their customer service reps are very friendly and helpful. I haven't encountered a single problem with them yet. Reviewed on: 20th November 2015

Best bank around

Always friendly and helpful. Leading the way always Reviewed on: 20th November 2015

Fabulous bank

I needed to ring them to get their phone app to work they were so helpful. I was in work so didn't have my bank account card to hand, they rang me back on my mobile which was registered to the account and sorted it all out. The call was answered quickly with minimal fuss, my old bank I'd be on the phone for ages pressing various numbers to get to the right department. The account is operated online or by phone only, but I never go to a branch so it suits me. The account also boasts an interest free overdraft up to £500 which really helps on the odd occasion. In all I am really impressed Reviewed on: 20th November 2015

Quite simply, they get it right

They provide everything I want from a current account. It is run efficiently, there are no data security problems, I can control every little thing online, and my finances run smoothly and easily. Reviewed on: 20th November 2015

GREAT BANK

Can do pretty much everything online or over phone, great customer service, no talking to robots Reviewed on: 20th November 2015

First Direct

Great bank so far , excellant call handling times and up to date apps and gadgets Reviewed on: 20th November 2015

new bank account

changed my bank to them and it all went very smoothly Reviewed on: 20th November 2015

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