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first direct: Current account reviews

Name: Current account
Rating: 4.70 (1493 reviews)

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4.70

Based on 1,493 reviews, last reviewed 10th Aug 2026

92% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

fd - hassles free internet banking No hassle, to steal a line from another no nonsense product, it does exactly what it says on the tin Reviewed on: 14th July 2026

Latest lowest rating:

1

Stranded Abroad With 2 Young Kids. I switched from NatWest to First Direct. I regret it. I moved an account from NatWest to First Direct partly because of its reputation for customer s... Read more Reviewed on: 10th August 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1493)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

First Direct current account easy to navigate

Easy to navigate on the FD app and the customer service is very good. Reviewed on: 16th April 2026

Great app and easy to set up.

Great app and easy to set up. Plus a bonus of £175 to switch. Reviewed on: 16th April 2026

I have been with first direct for years

I have been with first direct for years and years, they have never let me down. I love being able to actually talk to a person, customer service are always manned by lovely, patient staff. Reviewed on: 16th April 2026

Efficient bank with responsive customer service and...

Efficient bank with responsive customer service and user-friendly, well designed app. Good rate offered too in regular savings account, and free ATM withdrawals abroad. Reviewed on: 16th April 2026

They have been fantastic with me every time I need t...

They have been fantastic with me every time I need to rank or complain to bank Reviewed on: 16th April 2026

A truly easy and effective banking experience

I’ve been very pleased with the ease of dealing with this company. Their online banking service is simple to navigate and their customer service is first rate in the rare occasions that I need help that can’t be sorted digitally. Reviewed on: 16th April 2026

Always there to help when needed.

Always there to help when needed. If I request any information or a service. They are always there to help! Reviewed on: 16th April 2026

Always responsive.

The phone is always answered promptly; how many companies can you say that about! You never hear the dreaded phrase 'we are experiencing high call volumes'. Reviewed on: 16th April 2026

Customer for more than 20 years and would never switch

I've been a customer of First Direct for over 20 years and have never switched to another bank (for an incentive) because the service is so good. It's easy to bank online, by phone or on the app. I also have power of attorney on a family members account and setting that up and managing their money could no be easier. I would very happily recommend First Direct to anyone. Reviewed on: 16th April 2026

Great app and easy to access information I need

Great app and easy to access information I need Reviewed on: 14th April 2026

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