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first direct: Current account reviews

View other first direct products
4.74
Based on 1,494 reviews, last reviewed 18th Jun 2026
5% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026
Rob's avatar
Rob

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026
Linda's avatar
Linda
Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1494)

Review of the first direct, Current account:

Quick Service

4
Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024
Raffy's avatar
Raffy

Best bank

5
Best banking experience I've ever had, great products, offers and customer service Reviewed on: 23rd February 2023
emma marshall's avatar
emma marshall

Best bank

5
Best bank by miles.. Easy to use Reviewed on: 20th February 2023
Peter Breeds's avatar
Peter Breeds

Great, simple, easy account to use

5
Used the current account switching service to open it - no issues. Great customer service via phone, responsive and personable. Simple app with no frills. Reviewed on: 20th February 2023
mannypotter@hotmail.com's avatar
[email protected]

Simple, straightforward mobile banking

5
First Direct keep my custom because it's so easy to use the mobile banking app. Reviewed on: 20th February 2023
Rob Curry's avatar
Rob Curry

Easy to use bank account

5
I've had a First Direct bank account for more than 20 years. They're a fantastic bank, their customer service is second to none, and we also have our mortgage with them. The app is so simple to use, and if you need to speak to them, that's possible too. Reviewed on: 20th February 2023
Rebecca's avatar
Rebecca

Excellent Service

5
Have been with First Direct for a while and every interaction is exceptional Reviewed on: 20th February 2023
Hathi's avatar
Hathi

I've been with FD for many years

5
In contrast with my experience with banks with branches on the High Street, I have found their staff always polite and helpful Reviewed on: 19th February 2023
Will Chapman's avatar
Will Chapman

Simple yet effective

5
It just does what it needs to - I can easily see my balance, transfer funds and pay for things in life. Reviewed on: 15th February 2023
Jim Snape's avatar
Jim Snape

It used to be amazing but it is still better than most

3
It is definitely not 24/7 anymore as lots if departments are no longer open late at night. Reviewed on: 14th February 2023
Liam's avatar
Liam

no fuss

4
everything simple, everything online and a very simple app! Reviewed on: 9th February 2023
Renate Kriegler Edwards's avatar
Renate Kriegler Edwards

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